10 Top Tips for Beginning German Genealogy

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Episode 52 Show Notes 

Researching ancestors in another country can be a little daunting. Challenges include foreign languages, moving boundaries, and spelling variations. This is certainly true for German genealogy.

If you’re new to German genealogy or your research has stalled, this episode of Elevenses with Lisa is for you. In fact, even if you don’t have German ancestors I think you will still find the principles and ideas covered very helpful.

Translator, author and German handwriting expert Katherine Schober shares her 10 Top Tips for Beginning Germany Genealogy. These tips are packed with tools and resources that you can start using right away.

Katherine Schober is a German / English translator, specializing in the old German handwriting. She is the author of “The Magic of German Church Records” and “Tips and Tricks of Deciphering German Handwriting”, as well as the creator of the online course “Reading the Old German Handwriting.” And this year she will be one of the featured speakers at this year’s virtual International German Genealogy Conference.

Click the video below to watch the show. Then scroll down below to get all of the show notes. Premium Members will find the downloadable ad-free show notes cheat sheet PDF in the Resources section at the bottom of the page.

Mentioned in this video:

International German Genealogy Conference July 17-24, 2021.
Use special code EARLY until April 30 to get $50 off the package of your choice.
Registration here

Reading the Old German Handwriting Course online with Katherine Schober
Register for the course here

Use Coupon Code GEMS for 10% off the course.

Watch the video Finding German Villages for Genealogy and Family History with James M. Beidler ​  at the Genealogy Gems YouTube Channel

BOOK: The Family Tree Historical Atlas of Germany by James Beidler at Amazon.

10 Top Tips for Beginning Germany Genealogy

1. Start with What You Know about Your German Ancestor

Resist the temptation to start searching online immediately. Take the time to talk to your relatives, starting with the oldest. Review family documents, photo albums and other materials around your home. You may be surprised how much you already have, and the light that other relatives can shed on the family tree. Every step of the way its critically important to document everything!   

2. Look for Resources in America Before Jumping Over to Germany

  • Photos
  • Family Bibles (Watch Elevenses with Lisa episode 29)
  • Census Records
  • Local church records
  • Passenger Lists (Watch Elevenses with Lisa episode 34)
  • Newspapers
  • People

Read Katherine Schober’s article Before You Cross the Pond: Five Places to Find Your Ancestor in America.

3. Identify the Correct German Town

Records in Germany are kept at the local level. Make sure you have the right town in the right state.

Meyers Gazetteer
About the Meyers Gazetteer from the website: Meyers Orts- und Verkehrs-lexikon des deutschen Reichs “is the most important of all German gazetteers. The goal of the Meyer’s compilers was to list every place name in the German Empire (1871-1918). It gives the location, i.e. the state and other jurisdictions, where the civil registry office was and parishes if that town had them. It also gives lots of other information about each place. The only drawback to Meyer’s is that if a town did not have a parish, it does not tell where the parish was, making reference to other works necessary.”

Learn more at Genealogy Gems about Meyers Gazetteer – read 5 Expert Tips for Using Meyers Gazetteer for Your German Genealogy

The Historic Gazetteer at The Genealogical Gazetteer provides “The precise identification of places is essential in genealogy. Unfortunately, too few researchers care in identifying places. The project “GOV” was initiated to help historians and genealogists with the management of place references and to provide high quality data for anyone.”

4. Identify Available Records for the Town in Germany

  • FamilySearch Library Catalog
  • FamilySearch Wiki – click on region and see what is available.

5. Take Advantage of German Resources at the FamilySearch Wiki

6. Get Familiar with the Old German Handwriting.

  • Books
  • Reading the Old German Handwriting Online Course: https://german-handwriting.teachable.com/

7. Use German Church Records.

Katherine mentioned these websites:

8. Search for Vital Records

Vital records began nationwide in 1876, though it may be possible to find earlier records in certain locales.

9. Be Prepared for “Creative” Spellings.

Some pairs of letters can find themselves interchanged in German words. Understanding which ones were commonly swapped can save you a lot of frustration as you attempt to interpret documents. Examples of commonly switch letters include B and P, and K and G.

For help with common German spelling variations read Katherine’s article called Think Like a German: Spelling Variations in Genealogy Documents.

Geogen v4 offers genealogists a way to discover the areas of Germany where a surname appears most frequently. Type in your ancestor’s German surname and press Enter on your keyboard. Try variations that you have come across in records to compare the results.

geogen v4

Geogen v4 offers genealogists a way to discover the areas of Germany where a surname appears most frequently. 

10. Use the Genealogy FAN CLUB

If you get stuck, use the FAN CLUB principle by looking at Friends, Associates, and Neighbors. These are the people who interacted with your ancestors in important ways. They will come in particularly handy when you run out of records for your German ancestor. By reviewing the records of those closest to your ancestor you may find new clues that can move your search forward and lead back to your family tree.

Elevenses with Lisa Archive

Visit the archive of free Elevenses with Lisa episodes. 
Visit the archive of Premium Elevenses with Lisa episodes. 
You can also find them through the menu: Premium > Premium Videos > Elevenses with Lisa.

Learn More at Genealogy Gems

Lisa’s Guest: 

Katherine Schober is a German-English genealogy speaker, author, and translator, specializing in the old German handwriting. She is the author of “The Magic of German Church Records” and “Tips and Tricks of Deciphering German Handwriting”, as well as the creator of the online course “Reading the Old German Handwriting.” Katherine lives in St. Louis with her Austrian husband, and can be reached via e-mail at language@sktranslations.com or via her website, www.sktranslations.com.

Resources

 

 

Navigating the End of FamilySearch Microfilm Lending

Just announced: The FamilySearch microfilm lending service will end on August 30, 2017. Let’s cover what we know so far, how it may impact you, and strategies for getting the information you need. 

WHAT: FamilySearch Microfilm Lending Ends

Most of the Family History Library’s microfilm vault has already been digitized and is online–or will be within a short time. According to the website:

“Over 1.5 million microfilms (ca. 1.5 billion images) have been digitized by FamilySearch, including the most requested collections based on microfilm loan records worldwide.”

However, the world’s largest lender of microfilmed genealogical records will be discontinuing the distribution of microfilms to Family History Centers in the near future.

“On September 1, 2017, FamilySearch will discontinue its microfilm distribution services,” announced the site yesterday. “The change is the result of significant progress in FamilySearch’s microfilm digitization efforts and the obsolescence of microfilm technology. Digital imaging has made it easier to find ancestors through the internet, mobile, and other technologies.”

This means the clock is now counting down your ability to borrow microfilmed genealogical records from the Family History Library. The last day you can place an order for delivery to your local Family History Center is August 31, 2017.

It’s a change I’ve seen coming, but it’s still a little disconcerting now that it’s here. But change is the norm in today’s busy world, so let’s break down the details we know so far together.

WHY: Why are they discontinuing microfilm lending before they’re done digitizing?

It’s just too expensive. “The cost of duplicating microfilm for circulation has risen dramatically, while demand has decreased significantly,” says a FamilySearch Q&A. “At the same time, it has become increasingly difficult and costly to maintain the equipment, systems, and processes required for film duplication, distribution, and access.” FamilySearch wants to redirect its microfilm lending resources to providing more and better electronic record access.

I have personally visited the microfilm distribution facility, and the best analogy I can give you is that it looks a bit like the inside of an Amazon warehouse. It’s a mammoth and expensive undertaking, certainly not something you open or close lightly. I’m thankful that in the decades before the Internet, FamilySearch devoted so many resources to helping all of us gain access to hard-to-find records from around the world.

Photo Credit: Lisa Louise Cooke

WHEN: What will be available online and when

According to FamilySearch, they hope to finish digitizing the records that they have permission to digitize, in 2020. Unfortunately, some films we will not be digitized because of contractual limitations, data privacy, or other restrictions. Look to the Catalog for access details for the records you want.

Microfilm lending familysearch

By Lhsunshine (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

HOW: How to order FamilySearch microfilms between now and August 31, 2017

I encourage you to use the microfilm lending service while it is still available. While most microfilmed records will be eventually digitized, the fate of a small percentage may remain unknown for some time. Follow these steps to view them now:

1. Go to FamilySearch.org and log in, or create a free login. (You’ll need the login to order records.)

2. Under the Search menu, select Catalog.

3. Search by location, listing first the largest jurisdiction (such as the country) and proceeding to the smallest, such as “United States, Illinois, Cook, Chicago.”

4. Review search results by clicking on the record categories and then each entry. Within the entries, watch for interesting items that only list microfilm or microfiche formats.

5. Within record entries, order items you want by clicking the microfilm reel icon on the far right, under Format. Select the lending period and the correct currency. It currently costs $7.50 USD to borrow a microfilm reel for 90 days.

During the order process, you’ll select a family history center near you to receive the item(s). When your order arrives, you’ll be notified. Check the center’s schedule before visiting; most have limited hours. Centers are free to use. When you get there, identify yourself and request your film. Then put it in the microfilm reader and scroll through it until you find the item number and pages you need. (Here’s a helpful article: How to Use a Microfilm Reader.)

What about accessing microfilmed records after August 31, 2017?

You’ll still have several options. Sunny Morton, author of the quick reference guide Genealogy Giants: Comparing the 4 Major Websitessays the FamilySearch catalog will still be a go-to resource:

“At this point, the Family History Library in Salt Lake City, Utah still plans to keep on hand microfilmed copies of records that are not yet online. So your options include going to view them in person (since to the best of our knowledge the library won’t be lending them), arrange for someone else to view them (such as through the Random Acts of Genealogical Kindness Facebook group), or use the FamilySearch Catalog to identify the records and then attempt to locate them through other repositories and websites.

To find records you may borrow from other sources, click where it says ‘View this catalog record in WorldCat for other possible copy locations’ [see screenshot below]. This will take you directly to this item’s listings in WorldCat, which is the enormous, free multi-library online catalog. Look either for a copy at a library near you, or a copy at a facility that participates in inter-library loan. (This is the same process you already have to use to find copies of books you can borrow, since the Family History Library doesn’t lend these, either.)”

What about accessing the digitized records?

After August 31, 2017 many genealogists will be turning to the online FamilySearch catalog and Family History Center Portal. (Learn more about the Portal at the FamilySearch Wiki.) As you attempt to view records through the portal, you may be prompted to go to a Family History Center to view the record, and the site will link you to a map of all locations.  It’s important to understand the difference between an official Family History Center and an Affiliate Center. We’ve learned that Affiliate Centers do not have access to what is called the Family History Portal. That portal is only accessible from an officially designated Family History Center.

So how do you know which location on the map is official, and which is an affiliate? I turned to genealogy blogger and friend of Genealogy Gems Amie Tennant for clarification:

The (online) FamilySearch map of Family History Centers is not accurate. With the new changes to microfilm loans, this is going to be a big problem. In other words…if a person assumes all FHCenters are the same and travels to the nearest one, they will be sorely disappointed to realize that this one will NOT have access to all the digitized microfilm. (Researchers) should call ahead to confirm whether the center they see on this map is an affiliate or a full FHC with access to the portal.

I’ve reached out to FamilySearch for additional official information on this and several other important questions that have arisen with the discontinuation of microfilm lending. I’ll report to you here on the Genealogy Gems blog and the podcast as more information becomes available.  Check out Amie’s article for more information on the various levels of access.

What do you think?

The end of the FamilySearch microfilm lending service is a major milestone. It signals exciting future online access, but provides obstacles for the next few years. What suggestions do you have for researchers to gain additional access to essential microfilm? Please share with the Genealogy Gems community in the Comments below.

 

Episode 204

The Genealogy Gems Podcast

Episode #204

with Lisa Louise Cooke

Canadian expert Dave Obee shares the story of the Canadian home children tips on newspaper research. Also in this episode:

New site features at MyHeritage, including improved DNA ethnicity analysis (it’s free?upload your DNA!);

An excerpt from the Genealogy Gems Book Club interview with Fannie Flagg about The Whole Town’s Talking?and a great summer reading idea;

A detailed get-started guide to British Isles research: Terminology and census/civil BMD record tips from Kate Eakman at Legacy Tree Genealogists

Why so many weddings are traditionally held in June.

[display_podcast]

Download the show notes

NEWS: DNA AND CATALOG UPDATES AT MYHERITAGE

MyHeritage.com: DNA ethnicity estimate updates and new collection Catalog

View an example of the new ethnicity analysis presentation here: https://vimeo.com/218348730/51174e0b49

3 top uses for the new MyHeritage catalog (with additional details and commentary)

MyHeritage Quick Reference Guide (Newly-updated in 2017)

 

Genealogy Giants: Comparing the 4 Major Websites. This brand new, comprehensive guide helps you answer the question, “Which genealogy websites should I use?”

MAILBOX: BOOK CLUB COMMENTS

Visit the book club here.

Companion video recommendations:

Genealogy Journey: Running Away to Home video (click here to see the book)

You Came and Saved Us” video with author Chris Cleave, Everyone Brave is Forgiven

Alan Cumming on Who Do You Think You Are? Episode summary

Not My Father’s Son  by Alan Cumming

For more information: www.nwgc.org

 

Lisa Louise Cooke uses and recommends RootsMagic family history software. From within RootsMagic, you can search historical records on FamilySearch.org, Findmypast.com and MyHeritage.com. In the works: soon RootsMagic will be fully integrated with Ancestry.com, too: you’ll be able to sync your RootsMagic trees with your Ancestry.com trees and search records on the site.

Learn more or sign up for Backblaze here.

Keep your family history research, photos, tree software files, videos and all other computer files safely backed up with Backblaze, the official cloud-based computer backup system for Lisa Louise Cooke’s Genealogy Gems. Learn more at http://www.backblaze.com/.

INTERVIEW: DAVE OBEE

Continuing our celebration of Canada’s 150th birthday!

Dave Obee is an internationally-renowned Canadian journalist, historian and genealogist. Dave is a columnist for Internet Genealogy and Your Genealogy Today (formerly Family Chronicle). Dave has also written about family history for Canada’s History and Your Family Tree in the United Kingdom.

Put Dave’s books on your shelf – you can get them here.

Finding Your Canadian Ancestors: A Beginner’s Guide

Counting Canada: A Genealogical Guide to the Canadian Census

Destination Canada: A Genealogical Guide to Immigration Records

Making the News: A Times Columnist Look at 150 Years of History

Canada research tips:

Look in newspapers for ship crossings, notable people sailing, approximate numbers of passengers etc.

Don’t just rely on search engines for digitized newspapers. Browse the papers where you find some hits.

Canada Home Children: Watch and Learn

 

Forgotten, an award-winning documentary (watch the trailer here)

Childhood Lost: The Story of Canada’s Home Children documentary (watch it on YouTube)

 

LEGACY TREE GEM: ENGLISH PARISH RECORDS

Visit Legacy Tree Genealogists: http://www.legacytree.com/genealogygems

Read a companion blog post on English parish records, with several image examples and links to the resources Kate Eakman recommends.

Legacy Tree Genealogists provides expert genealogy research service that works with your research goals, budget and schedule. The Legacy Tree Discovery package offers 3.5 hours of preliminary analysis and research recommendations: a great choice if you’ve hit a brick wall in your research and could use some expert guidance.

GENEALOGY GEMS BOOK CLUB: FANNIE FLAGG INTERVIEW

The Whole Town’s Talking by Fannie Flagg

Genealogy Gems Premium website members may hear this entire conversation in the upcoming Genealogy Gems Premium Podcast episode #148.

BONUS CONTENT for Genealogy Gems App Users

LINK IMAGE TO: http://lisalouisecooke.com/get-app/

If you’re listening through the Genealogy Gems app, your bonus audio content for this episode comes from Melissa Barker, the Archive Lady, in honor of International Archives Day on June 9. The Genealogy Gems app is FREE in Google Play and is only $2.99 for Windows, iPhone and iPad users

 

Start creating fabulous, irresistible videos about your family history with Animoto.com. You don’t need special video-editing skills: just drag and drop your photos and videos, pick a layout and music, add a little text and voila! You’ve got an awesome video! Try this out for yourself at Animoto.com.

 

MyHeritage.com is the place to make connections with relatives overseas, particularly with those who may still live in your ancestral homeland. Click here to see what MyHeritage can do for you: it’s free to get started.

 

PROFILE AMERICA: June Weddings

Genealogy Gems Newsletter Sign Up

PRODUCTION CREDITS

Lisa Louise Cooke, Host and Producer

Sunny Morton, Editor

Diahan Southard, Your DNA Guide, Content Contributor

Lacey Cooke, Service Manager

Vienna Thomas, Associate Producer
Check out this new episode!

Episode 211

The Genealogy Gems Podcast Episode #211 with Lisa Louise Cooke

Lisa and Barry by Beth Forester

Photo Credit: Beth Forester

In this episode, host and producer Lisa Louise Cooke talks with Barry Moreno, Historian at Ellis Island. Hear about the life cycle of this busy U.S. immigration station (1892-1954) and Barry’s research into thousands of Ellis Island employees who worked there.

 

More Episode Highlights

Archive Lady Melissa Barker tells us about the National Archives Citizen Archivist program and Lisa profiles a volunteer effort coordinated by the British Library to geo-tag thousands of old maps that are already online.

A giant genealogy lost-and-found! Two listeners write in about rescuing old artifacts and returning them to those who might be interested.

Military Minutes contributor Michael Strauss talks about Official Military Personnel Files for 20th-century US servicemen and women?files that were unfortunately partially destroyed. Hear what he learned about his grandfather.

Genealogy News

National Archives Citizen Archivist Project, reported by The Archive Lady, Melissa Barker

The British Library Georeferencing Project

Flickr Commons collection of digitized maps from the British Library Collections?mostly 19th century maps from books published in Europe.

Use Google Earth for genealogy! Check out these resources:

FREE Google Earth for Genealogy video

The Genealogist’s Google Toolbox, by Lisa Louise Cooke. This book has 7 full chapters on Google Earth! Available in print.

Google Earth for Genealogy Video Training by Lisa Louise Cooke. Available now as a digital download.

 

The Genealogist's Google Toolbox Third edition Lisa Louise Cooke

Available in the Genealogy Gems Store

 

New Video for Premium Members

“Share Your Life Stories More Meaningfully” Premium Video

Every life is fascinating when it’s well shared! Learn from the author of Story of My Life: A Workbook for Preserving Your Legacy what stories you have that are worth telling–and several inspiring reasons to write them. Review different kinds of memories, why some memories are more vivid that others, and how to flesh them out. Learn tips for researching gaps in your memories, how to turn a memory into a good story, what to leave out and several ways to share your stories.

Genealogy Gems App Bonus Content

If you’re listening through the Genealogy Gems app, your bonus content for this episode is a preview of the new Premium video class, “Share Your Own Life Stories More Meaningfully” by Contributing Editor Sunny Morton. The Genealogy Gems app is FREE in Google Play and is only $2.99 for Windows, iPhone and iPad users

Mailbox: Roland’s Heirloom Rescue

Mailbox: New Listener Photo Rescue Project

What can you do with a collection of unidentified photos?

Return them to a loving home. In this case, it was a local historical society. Linda wisely kept the collection together because often there’s power in what some of the photos may tell you about others.

Get them digitized and online so those who want them can find them. The historical society put images on Find A Grave memorials and Iowa GenWeb. They even plan to display them for locals to look at personally and try to identify!

Historical and genealogical societies can also share mystery photos on their websites (or their local library’s website if they don’t have their own) or on their blogs, Facebook pages or even in their regular newsletters. These are great conversation pieces, especially when you can later report that you have solved the mystery! (Click here for more tips aimed at supporting genealogy societies.)

Photo mystery SOLVED: Savvy tips to identify old photos

Rootsmagic

Visit www.RootsMagic.com

Lisa Louise Cooke uses and recommends RootsMagic family history software. From within RootsMagic, you can search historical records on FamilySearch.org, Findmypast.com and MyHeritage.com. RootsMagic is now fully integrated with Ancestry.com: you can sync your RootsMagic trees with your Ancestry.com trees and search records on the site.

Keep your family history research, photos, tree software files, videos and all other computer files safely backed up with Backblaze, the official cloud-based computer backup system for Lisa Louise Cooke’s Genealogy Gems. Learn more at https://www.backblaze.com/Lisa.

MILITARY MINUTES: OFFICIAL MILITARY PERSONNEL FILES

The military service files for your ancestors who served during the twentieth century or later are located at the National Personnel Record Center in St. Louis, MO as part of the National Archives. The files are called the Official Military Personnel Files (OMPF) and are available for each of the military branches; namely; Army, Navy, Air Force, Marines, and Coast Guard.

Researchers should be keenly aware of the devastating fire that occurred on July 12, 1973 at the research facility that destroyed or damaged between 16-18 million service files from the United States Army and the Air Force. Remember that the Air Force wasn’t officially organized until September 14, 1947. Before this date Air Force records were part of the United States Army Air Corps, then part of the U.S. Army.

National Archives at St. Louis. Overview of the holdings, media articles and PowerPoint presentations (download as PDFs)

The 1973 Fire at the National Personnel Record Center in St. Louis, MO

Official Military Personnel Files (OMPF) Non-Archival Holdings

Official Military Personnel Files (OMPF) Archival Holdings

Archival Research Room at the National Personnel Record Center (Request an Appointment, Availability of Records, Copy Fees, Hours of Operation, Hiring a Researcher)

Request Military Service Records (Online request for Veterans, Standard Form 180, or For Burials and Emergency Requests)

Mail Order Request for Record from the National Personnel Record Center (SF 180)

Zerbe H. Howard

Start creating fabulous, irresistible videos about your family history with Animoto.com. You don’t need special video-editing skills: just drag and drop your photos and videos, pick a layout and music, add a little text and voila! You’ve got an awesome video! Try this out for yourself at Animoto.com.

Watch the video below for an example of a family history video made with Animoto:

 

MyHeritage.com is the place to make connections with relatives overseas, particularly with those who may still live in your ancestral homeland. Click here to see what MyHeritage can do for you: it’s free to get started.

 

INTERVIEW: BARRY MORENO, ELLIS ISLAND HISTORIAN

Photo Credit: Beth Forester

Barry Moreno is a leading authority on the history of Ellis Island, the famous receiving station for millions of immigrants to the United States from 1892-1954. He has worked in the Museum Services Division at Ellis Island for more than a decade. He is the author of several books, including Children of Ellis Island, Ellis Island’s Famous Immigrants (including Bob Hope, Bela Lugosi, and Max Factor) and Encyclopedia of Ellis Island (which includes information on displaced persons).

      

Ellis Island: Historical highlights

Prior to 1890, immigration was handled by the states (primarily New York, as most passed through the Port of New York).

1920-1921: New regulations cut down immigration dramatically. Each country had quotas that could not be exceeded. New regulations were passed requiring immigrants to

  • have a passport from their home country
  • have medical examinations
  • pay a tax to the American Consulate in their home country.

During the last 30 years, Ellis Island mostly handled immigrants who were “in trouble.”

Starting in the 1930s some immigrants arrived by air (Colonial Airways from Canada). After WWII, Air France started service, and German and Italian airlines came in the 1950s.

Ellis Island was closed in 1954 by President Eisenhower. Immigrants who were still detained when it closed were sent to jails.

After 1954, Ellis Island was still used by the Coast Guard for training and by the Public Health Services department.

Barry’s research on workers at Ellis Island:

Most employees were men. Interestingly, blue collar men tended to die before age 60, and better educated ones lived much longer.

Female employees were typically widows, unmarried or had husbands who did not support them. “Char woman” was a common role held by Irish, Swedish and German women. Char means “chores” (cleaning women). They worked often for about $400/ year with no pension, and lived to old ages.

A nursery was opened at Ellis Island; many Christian missionaries worked there. Ludmila Foxlee (1885-1971) was one of them, a social worker with the YWCA. Click here to read more immigrant aid workers at Ellis Island.

Three more great resources for discovering the stories of your immigrant ancestors:

What was it like to land on Ellis Island? Read this article and watch (for free) an award-winning, official documentary)

If your search at the Ellis Island website doesn’t retrieve your ancestors, head on over to Stephen P. Morse’s One Step Pages. There you will find dozens of links to search resources, including the Ellis Island Gold Form for arrivals between 1892 and 1924.  Even the folks at Ellis Island refer researchers to Morse’s site. Listen to Lisa’s interview with Stephen Morse in Genealogy Gems Podcast episode #153.

In Lias’s free Family History: Genealogy Made Easy Podcast (episodes 29-31), genealogist Steve Danko covers immigration and naturalization records in depth and even offers up some little-known tips about deciphering some of the cryptic notes researchers often find on passenger lists.

 

PRODUCTION CREDITS

Lisa Louise Cooke, Host and Producer
Sunny Morton, Editor
Diahan Southard, Contributor: Your DNA Guide
Michael Strauss, Contributor: Military Minutes
Hannah Fullerton, Production Assistant
Lacey Cooke, Service Manager

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