RootsMagic 8

Show Notes: Bruce Buzbee, CEO of RootsMagic, the leading genealogy software program joins Lisa Louise Cooke for an update on what’s new at RootsMagic.

rootsmagic 8 update

Video and show notes

You’ll learn:

  • why you need a genealogy software database rather than just an online family tree,
  • Bruce’s 3 favorite features of RootsMagic 8,
  • and what’s new at the RootsMagic website.  

Watch the Video

Resources

Download the  ad-free Show Notes handout  (Premium Members exclusive)

Show Notes

One of the best and most popular software programs for genealogy is RootsMagic. Here to give us the latest on RootsMagic and RootsMagic. 8, which is the newest version, is the developer and the CEO of RootsMagic, Bruce Buzbee.

Genealogy Software versus Online Family Tree

Lisa: One of the questions I get a lot is how is having your genealogy on a software database, like RootsMagic, different or preferable to having just an online family tree?

Bruce: We get we get asked that a lot, why should I do this when I can keep my tree on Ancestry or FamilySearch, or MyHeritage?

No one can change your data

The biggest thing is having your data on your computer, on your own computer. That way you have complete control over it. You don’t have to be connected to the internet in order to access your data, and you don’t have to worry about somebody else coming in and changing your data. Some of the places you can put your data are global trees (where all users contribute to one shared tree). This means that other people can go in and change your information.

Control over your data without a subscription

Some of the online trees are not global, and you do have your own tree. But you have to pay per year to do that. And if you stop paying, all of a sudden, you’ve kind of lost some of that control over your over your data and linked records.

Backups

If you have your genealogy database on your own computer –  the pictures, scanned documents, all of those things are on your computer – you can make backups of them, so they’re safe.

Protection from website changes

The other advantage to having it on your own computer is just the peace of mind that if that website has problems or goes down or something happens, you’ve still got your own copy.  So, you don’t have to worry about that.

Reporting

Another advantage of having your data on your own computer is the fact that there are unique things you can do in a desktop program that there just isn’t the computational power to do on a website. Things like doing massive merges and generating large reports. Those are things that if your data is up on website, the only way you can get all of the data, for example, for your whole database in a report is to download all of that data into a report or have the website actually have the computational power to generate that report, and then send you that report over the internet. Both of those are very difficult to do, transporting that data back and forth or being able to generate enough computational power for each individual user. If you have thousands or millions of users you can’t, as a website, dedicate that much power to each one of those users. Whereas on your own personal computer, that computer is only working on your what you’re doing.

Lisa: That’s a great point. I mean, I’m a huge advocate of having what I call it my master family tree in my software on my computer for all the security reasons you mentioned.

You also talked about, which I think is so important, that ability to slice and dice and have so many layers of data that we can analyze. And I think the more ways we can look at our data the better so that we can learn more from it.

The Origins of RootsMagic

When did RootsMagic begin? I feel like it’s been out there forever.

Bruce: The actual RootsMagic program was released in 2003. I actually had written a program called Family Origins before that, which was kind of a predecessor to it. It was sold through another company. I did all the development and everything and they did the sales and marketing. That was release in about 1991. So, we went about 10 years as Family Origins, and probably about almost about 20 years as RootsMagic.

RootsMagic 8

Lisa: that’s amazing. And it’s gone through many different versions. Of course, the most recent release was RootsMagic. Eight. Tell us about that. When did that come out? And what are what are we getting now?

Bruce: RootsMagic 8 came out October 2021.  In January 2021 we released a kind of public community preview. So, we did about 10 months of just letting users pound on it and complain about it and give us opinions  – you should change this, this doesn’t work right, or I like this, or I don’t like that. We were able to use a lot of that information.

We released it in October 2021 and it’s by far our biggest update. It was a total rewrite. We basically started from scratch, because there were a lot of things in the earlier versions that could really bog you down. You’d go into the older versions of RootsMagic, and you’d be looking at a screen with people, and if you wanted to see your places you’d have to pop up another screen. If you wanted to see your sources, you’d have to pop up a separate screen to see your sources. And so, you had to go into these multiple levels of depth, screen after screen. to get to things. Then, when you were ready to get back to your people, you’d have to close each pop-up screen to get back. So that was one of the things that we really wanted to fix with version 8.

In version 8 one of the big things is kind of the overall workflow to doing things. Instead of always being on a person screen, and then hopping to sources, or hopping to places or hopping to tasks or hopping to something else, and then going into that, and then when you’re done backing out, and then to go to something else, you have to go back, what we did is we created multiple views in the program. So, there’s the person view. You can be looking at any person, and if you want to see the places, you just change your view to the place view. It’s not a separate pop-up window. You can switch to that view and switch right back. And you can switch from the person view to a place view, and then switch directly from that to source view, and then directly to a task view or the address view. You can switch between these views without having to always come back to that person view. So, it really speeds up getting things done. 

Another great thing about these views is since they’re not a pop-up, whatever you’re looking at on that view stays on that view. So, if I’m looking at the places and I select a particular place, I see all the information about it. If I want to look at a source, I can switch to the sources. And when I switch back to that place view, I’m still working with the same place as I was before, I’m not having to go back into a place pop-up and then search for that place again to get back to where I was. It just it basically keeps in its’ memory a lot more things. You’re not having to search over and over for that same thing. When you’re on it, you’re on it.

Lisa: That makes a lot of sense. What you offer over an online tree is all of these different ways to look at our data.

Why Does RootsMagic Need Changing?

Is it that over the years with all the different updates those layers kind of accumulated and then it brings you to a place where it needs updating?

Bruce: Exactly!

And every time you come up with an update, we think ‘oh, we’re going to add this new feature.’ So, for example, in the past we added to do lists, and then we added research logs and then we added the ability to do more stuff with sources. Every time we added something it was like, ‘Oh, well, the best way to do that is to pop-up a new screen and put everything there.’ And every time you added a new feature, it just added another thing you had to, like going back and forth.

Now if we were to add a new type of feature, we don’t necessarily have to make a pop-up. We can create another view and make it always available so that you can switch in and out of it without losing your place within that view.

Lisa: So, it was a complete rewrite, and I know that it synchronizes with some of the online family trees websites. It had to have been an arduous process. You said that you went through months and months of user testing, which I think is fantastic. So many times, you look at a website, and you think they must never have run this past anybody who ever used it, because it doesn’t look like it runs the way a user would use it. How was that process for you? Was that a difficult decision to invest the time upfront, and have people wait until it can be launched the way you felt like it needed to be?

Bruce: We were still fixing bugs too. So, it wasn’t like we took a completely bug free program and asked users to try it out. They were finding bugs and reporting bugs, and they were also reporting this is overly complicated here to do. And so, there were places where we would tear something out and change it a little bit, or we would leave something the way it was working because we liked it.

Some of the users found it was harder than what they were used to. So, we went back and added functionality that was more similar to what they maybe were used to. Probably our biggest challenge even now is users that are coming from RootsMagic 6 or 7 that have been using it forever. All of a sudden 8 works different. It’s not the same, and they feel like ‘oh, this is harder to use’ when in reality, it really isn’t, it’s just different. We have new users that are coming over from other programs or from no program at all, and they overwhelmingly love the way it works. They love the way they can get around and switch to any view. They overwhelmingly love it.

It’s our own existing longtime users that seem to have the most issues with it, which is unfortunate. A lot of that is just because it doesn’t work the same as it used to. I’m the same way. I understand completely! For example, with my programming tool suite, if a new version of my programming tools come out, and they work quite a bit different than it was, I almost immediately hate it! But after I use it for a while, I’m like, ‘Okay, I guess I can see why they did this.’ But I had my I had my groove, and now my groove was disrupted. The hotkeys are not the same, for example. I used to be able to do all this, this, and this and something was done. Now it’s like, I have to do different alt keys, I have to click twice instead of hitting four Alt keys. And so, for them it feels like it takes longer, when in reality, there are fewer steps. It’s just not what somebody is used to.

Lisa: Right, change is always a little challenging!

Bruce: I understand it completely because I’m the same way.

Can RootsMagic Run on a Mac?

Lisa: Can we use this on a PC and a Mac?

Bruce: Yes. With version 8, we now have a native Mac version and a native Windows version. They both work exactly the same.

If you use one and then switch to the other, it looks exactly the same except it’s got little red, yellow and green dots instead of x’s. But yes, they have the same file format. They have the same set of commands.

Many times, you’ll have a software product that the Mac version and the Windows version are quite a bit different. That’s because they’re completely separate sets of code. You have one team developing Mac, and one team developing Windows. They look and work differently and maybe sometimes even have different file formats.

With this, they’re the same. They look and feel the same. The command structures are the same, the screens are the same, the file format is the same. In fact, when we sell the program, you get a key, and it’s good for both the Windows and the Mac version. So, if you have a Windows computer and a Mac computer, when you buy the program, you’re entitled to use both versions. You can install one on your Mac and one on your Windows computer.

Top Features of RootsMagic 8

Lisa: That’s terrific. So, we’ve talked about all the new great views, and that it works on both PC and Mac. That’s two great features. What’s your third favorite thing about the new program?

Bruce: Well, it’s a tie. It’s a tie between tasks, which are new, and our new report engine.

Reports

We rewrote our reporting engine. In the older version our reports were using a word processor control that we licensed. It had some limitations. It couldn’t create really large reports. And there was a bunch of things with it that we didn’t like, but we couldn’t fix because it was a third-party product.

When we switched to going both Windows and Mac, the product was only available for Windows, so we had to rewrite the report engine from scratch. It’s giving us a lot more flexibility to do things on reports in the future.

One of the things we can do in reports is instead of saving as a rich text file, we can save report as actual Word .docx files, an actual Word document. It comes into your word processor, whether it’s Word, or whether it’s Libre, or whatever you use. They can all read a .docx file. It’s a lot more structured. It’s not quite as rolling the dice that it will work as RTF as RTF was. 

Tasks

Then with tasks, we kind of combined things in RootsMagic 7.  We had to do lists. We had research logs, we had correspondence logs, we had all these things, which all were very similar. What we did is we kind of replaced those all with what we call tasks.

Tasks are super flexible. You just create a task, and that task in RootsMagic can link to almost anything. It can link to people, places, sources, citations, addresses, and media. What’s nice is, instead of having like a hardwired Research Log, where you go in and say I want to create a research log, and this is what it’s, and going in and manually adding items to that research, you can just create a task. You attach it to whatever people or families or events or sources or places you want. Then when it comes time to generate a report, you just say give me all the tasks that are attached to this group of people that are within 50 miles of this place. You end up with customized research logs. So, instead of having to create a fixed research log, and then adding individual items to it that only belong to that, you take these tasks that are attached to any number of things. Then you just tell it, give me a list of all the tasks for whatever criteria you want. The result is a completely customized Research Log, customized to do list, whatever you want to use it for.

That’s one of my favorites. It’s super flexible. It can be a little confusing to work with at the beginning. But once you kind of see what’s going on and the simplicity – that all you have to do is create a task and attach it to whatever you want – it’s great.

RootsMagic Help and Website Features

Lisa: Tell folks a little bit about the website. You guys have always been in the forefront of providing support and education for being able to use your program to its fullest capability.

Bruce: From the website, you can access, basically everything we have.

Help Chat

When you go to the website, down on the bottom corner, there’s a chat feature. You can chat with our tech support if you need help. They can answer questions and help you out.

RootsMagic Wiki

We also have a wiki. We’ve moved away from the online help of the past. You’ll find it on our website in the menu under Learn. It’s nice because it’s much better than help, for several reasons. One, we can keep it updated. With the old Help feature, if we change or add something, you don’t know about it unless we remember to update the Help file. Now, as soon as we add something, we can stick it on the wiki.

The other thing that’s nice about the wiki is that we can put videos and more graphics and links in there to other topics. Everything you could possibly want to know about how to use RootsMagic is there in the wiki. 

Videos and YouTube Channel

We have tutorial videos and our YouTube channel. We have a bunch of YouTube videos on how to use the program.

Webinars

We also have the videos of webinars we’ve done. We’ve been slacking a little bit, the last few months, and we haven’t had a webinar recently. We need to get back on that. But all of the webinars that we’ve had, and we’ve recorded, they’re available up there to watch as well.

Online Community

We have an online community, a message board, that’s very active. We of course have a blog with articles on all kinds of help topics. And we have our email newsletter. That’s kind of where we notify people when there are updates or if there are things we need to contact them about. We do that mainly through our email newsletter. So, all of those things are available through the website.

New Website

We redid the website at the same time that we released RootsMagic 8. The old website was kind of clunky. It wasn’t mobile responsive. So, we redid it all.

User Groups

Oh, I guess we also have a list of user groups on our website, too. There are user groups all over the country, in fact they are worldwide. It also includes a list of people who want to start a user group. So, if somebody wants to start a user group in their area because there isn’t one, they can give us their name and contact information. We can put that up so people can connect easily and quickly.

Lisa: There is certainly a lot that’s new this year at RootsMagic. Bruce, thank you so much for stopping by. It’s been terrific talking with you!

Resources

Download the  ad-free Show Notes handout  (Premium Members exclusive)

 

Family History Episode 15 – More Tips for Contacting Distant Relatives

Listen to the Family History: Genealogy Made Easy podcast by Lisa Louise Cooke. It’s a great series for learning the research ropes and well as refreshing your skills.

Originally published 2009
Republished January 21, 2014

https://lisalouisecooke.com/familyhistorypodcast/audio/fh15.mp3

Download the Show Notes for this Episode

Welcome to this step-by-step series for beginning genealogists—and more experienced ones who want to brush up or learn something new. I first ran this series in 2008-09. So many people have asked about it, I’m bringing it back in weekly segments.

Episode 15: Genealogy Cold Calling II: 14 Tips for Contacting Distant Relatives

Connecting with someone who knows about our ancestors can really boost our research results—and even create new relationships among living kin. But it’s not always easy to send that first email or make that call.

In today’s episode we talk about the skill of “genealogical cold calling.” Relationships are key to genealogical success and by following 14 genealogical cold calling strategies you will find your research relationships multiplying. We’ll chat with my cousin, Carolyn Ender, who has conducted hundreds of telephone interviews. She has a knack for quickly connecting with folks she doesn’t know over the telephone in ways that put them at ease and bring to light the information that she’s looking for.

But first, we do some follow up with an email from a listener about family trees. Then, I share a little story that puts into practice what we’ve learned so far in this podcast series.

 14  Steps to Genealogical Cold Calling Success 

#1. Identify the person you want to call.

#2. Locate the person’s phone number. Below are some great websites for locating people you don’t know. The list is updated from the one given in the show. And Whowhere.com now has an app for Android, iPhone and other mobile devices. Check it out

Don’t forget to search the entire metro area, not just one city. Try just searching their first name particularly if it’s not a really common first name. Try and track down their number through other relatives or researchers. If all else fails consider posting on a message board for the surname

#3. Prepare ahead for making the call.

Every tough job gets just a little easier when you do your homework first. Follow these tips:

  • Take into account a possible difference in time zones.
  • Choose a time when you are not too rushed
  • Do a brief review of the family you are researching so it’s fresh in your mind
  • Make note of specific questions you would like to ask.
  • Have your genealogy software program open or your written notes at your fingertips.

#4. Get up the “nerve” to call.
Remind yourself how valuable this person’s information could be to your research.  If he or she is quite elderly, remember that none of us will be around here forever so you need to make the call today! Say to yourself:  “I can do this.  This is important!”   And be positive and remember, all they can do is say “no thank you.”

#5. Introduce yourself.
Give your first & last name & tell them the town and state where you live.  Then tell them the family connection that you share, and tell them who referred them to you or how you located them before launching into why you’re calling or what you want.

#6. Overcome reluctant relatives.

Be ready to share what you’ve learned, and to share your own memories of a relative that you have in common.  Mention something of particular interest in the family tree that might pique their interest.

If they are very hesitant you could offer to mail them some information and offer to call back once they’ve had a chance to look at it. That way they can sort of get their bearings too.

#7. What to do during the call
You’ll want to take notes during the phone call.  Try a headset which will help to free up your hands for writing. Handwriting is preferably over typing.

Take the opportunity to not just get new information but also to confirm information that you already have–just to make sure it’s correct.

If you have a way to record the call, you don’t have to take notes and focus all of your attention on the conversation, and then transcribe the recording later. If you want to record, ask permission: in some places, it’s illegal to record a conversation without permission and it’s common courtesy to say you’re taping them. But it might put off a stranger; perhaps taping could wait until a second call.

#8. Leave a detailed voice mail message if there’s no answer.
State your name and that you would like to talk with them about the family history.  Leave your phone number and tell them that you will call them back. Consider leaving your email address and suggesting they email you with a convenient time to call back.

Be sure and keep track in your genealogy database each time you call and what messages you leave. Having a log of calls and voice mail messages you’ve left will help you keep track.

#9. “Must-ask” questions.

  • “Do you or anyone else in the family have any old family photographs, or a family Bible?
  • (Reassure the person that you would only be interested in obtaining copies of any pictures or mementos they might have.)
  • “Do you know anyone else in the family who has been doing family research?”
  • “May I have your permission to cite you as a source in print in the future?”
  • “Is it OK with you if I keep in touch from time to time?”

#10.  Wrap up the call.

  • Ask for their mailing address and email address.
  • Offer to give them your address and phone number.
  • Let them know you would be pleased to hear from them if they come across any other information, pictures, etc.

#11. Document the call. 

Sit down at the computer or your notepad right away and make detailed notes about the phone conversation while it’s fresh in your mind. Include the person’s name, address, phone number and date of conversation. Make notes regarding any items you think may be questionable to remind you to go back and do more research on those points. At the bottom of the page list the ACTION items that come to mind that you want to follow up on based on the conversation. Enter their contact information into your genealogy database as well as your email contact list.

#12. Enter new information Into your genealogy database. 

This is a must. Do it right away while it’s on your mind.

#13. Create an action item list. 

Create action items based on what you learned.  Ask yourself “What are the logical next steps to take considering what you’ve learned through this interview?”  The call is not the end result, it’s a step in the research process, and it can really help to make this list now, and while it’s fresh in your mind.

#14.  Follow up. 

Send the person a written note or email thanking them for taking the time to talk with you. If the person mentioned that they would look for pictures or would look up something in a family Bible etc., mention in your note that you would still be interested in anything they can help you with and that you would be glad to pay any copying expenses, postage etc. Offer to provide copies of your information or copies of pictures you have etc. You never know: they might catch the genealogy bug and become your new research partner!

Next, put their birthday on your calendar and send them a card on their next birthday.  It’s another way of keeping the connection going and expressing that you really do appreciate all their help. Try this service: Birthday Alarm.

Occasionally make a follow up call to check in and see how they are doing, share any new family items she’s come across recently, and ask if they have they heard or found anything else.

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Backblaze Security Gets Even Better for Computer Backup

We already trust Backblaze as the official cloud-based computer backup service for Genealogy Gems. Now they’ve added another optional layer of security: even better!Backblaze extra security

Recently Backblaze, our computer backup service and a sponsor of the Genealogy Gems podcast, let us know that we can now activate an extra layer of security to better protect the data we have stored with them.

The feature is called two-factor verification. It requires that we present both our account credentials and a verification code from a second device to gain access to our Backblaze account. That means someone who was trying to steal our data would have to have both our account information and access to the phone that’s tied to the account. Pretty unlikely!

“This feature is available immediately to all Backblaze users and does not require an update to be used,” they told us. It’s also not automatic–you can activate it if you choose.”

We’ve heard from so many Gems listeners and readers who have purchased Backblaze that we wanted to share with you how to enable this optional feature.

How to Activate Backblaze Computer Backup Service’s Two-factor Verification Security

1. Log in to your existing Backblaze account.

2. Open the “My Settings” page as shown here.

Backblaze phone number

Step 4

3. Click on the “Sign in Settings” link on the right hand side. If you already have a phone number set up for your account, go to Step 4. If you do not have a phone number set up for your account you will see this screen:

In the “Verify Phone Number” window, you’ll enter your phone number and then verify it is correct by having Backblaze send a verification code to the phone. That verification code is entered in this window. You can not turn on two-factor verification without successfully completing this step.

4. Once you have a phone number set up for your account, you’ll see a screen like this when you click on the “Sign in Settings” link.

Backblaze sign in settings

Step 5

5. Choose the two-factor verification setting you desire and select “Update” to change the setting.

6. The set-up/change of your two-factor verification setting is now complete.

What it will be like to use Backblaze two-factor vertification

Let’s say you have selected the “Every time I sign in” option for your two-factor verification setting. Here’s what happens when you sign in to Backblaze:

1. Click the sign-in button and enter your Backblaze account credentials.

2. A unique text message is sent to the phone number on your account, as shown here:

 

3. At the same time, a “Two-Factor Verification” screen is presented.

4. Enter the code from the text message you received into the “Two-Factor Verification” screen, then press “Enter Code.” You have 10 minutes to enter the code. If you do this correctly you will be logged in to your Backblaze account.

Why not use it?

backblaze online backup for genealogy Cloud backupThis is an optional feature on Backblaze. Why would you choose not to activate it?

“It is important to weigh the added security of two-factor verification against the possibility that you will not have the second device with you when you require access to your Backblaze account,” says an email from the company. Some users may not consider what they’ve got stored with Backblaze to be the kind of data that needs extra layers of protection. Others may not want the hassle of an additional layer of security.

But think carefully–Backblaze backs up ALL the files you tell it to. You may have personal and financial data in at least some documents: bank account or credit card numbers, digitized birth certificates or Social Security cards.

Consider what works best for you! Our best recommendation is to HAVE a computer back-up service in place. We chose Backblaze because of its reputation, the quality and security of its service and its very reasonable price. Click here to learn more about Backblaze and why we selected them as a sponsor of our free Genealogy Gems Podcast.

Resources

What’s Your Computer Backup Plan? Better Than Mine Was, I Hope!

Dropbox v. Backblaze: Does Cloud Storage for Genealogy Replace Computer Backup?

How Cloud Backup Helped One Genealogy Gem Get Closer to Living a Paper-free Life

 

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