What To Do When Technological Changes Get You Down

Feeling frustrated by changing technology? Here’s a look back at a post I originally wrote in 2013 that addresses the mayhem tech changes can cause, and how a visit to a fast food restaurant changed my perspective on a particularly rough day.

The “Mayhem” commercials from Allstate are a riot, but of course all that mayhem isn’t all that funny when it’s happening to you.

Allstate Raccoon Mayhem Commercial

Sometimes it feels like technology companies are having a little mayhem fun with us when they get us up and running with their software program, or app, or phone, or tablet, or whatever, and then *BAM* they change it all up.  Mayhem!

It’s not really that we don’t want new technology, it’s just that:

1. We sometimes get very little if any warning that it’s coming

2. The change requires investing time in learning all new ways to do something.

3. The change seems to be suspiciously benefiting the changer and not us – the “changee.” 

4. We have to shift out of auto pilot into manual drive
…which means it takes longer to do tasks, and we tend to make mistakes more often because our brain, our eyes, and our fingers are all trained to quickly complete the task the old way.Technological Frustration

I’m usually pretty excited about new technology and I love seeing what it can do for our genealogy efforts, but don’t think that I don’t have my moments when I just want to run screaming into the street and chuck my laptop in the gutter. We all have our moments. And I’m here to tell you that I feel your pain and have suffered myself, some mayhem this week, in fact, I call it:

Mobile Mayhem

See, the thing is, folks love their smart phones. Walt Mossberg, principal technology columnist for The Wall Street Journal just tweeted that according to an Experian marketing survey the average America spends an hour a day with his or her smartphone. And iPhone users spend more time than Android users.

Smart PhoneGoogle, and specifically YouTube which they own, has definitely taken notice of all this smart phone savvy-ness, and they’ve decided to turn my world, and all the other YouTube Channel publisher’s worlds out there upside down.

I launched my YouTube channel way back in the stone-age, 2007, before Google even owned YouTube. And I have over 60 videos on the channel, and we’ve been diligently working on getting prepared for a while new phase of video production here at Genealogy Gems. So I have had my hands quite full on the video front.

YouTube has implemented a total redesign of YouTube channel pages. The goal is to make the channels mobile friendly, while still accommodating the wide range of full size computer screens that are out there. But in order to accomplish this, we as channel publishers have to scramble and get new artwork for our banner, produce a new introduction video and rearrange the video layout.

So how did I respond to this change you ask?

I ignored it, of course, until I had about a week left before they were set to flip the switch. And then this week all of a sudden it was an emergency to get my channel ready.

So I finally broke down and hired someone to create the new artwork, then I spent hours one morning trying to get all the changes made. My frustration level was growing a little because I just wasn’t happy with how the design of the new artwork was fitting the new layout. And there were so many other things I wanted and needed to be doing that week.

Then my sweet neighbor came to the door and my dogs, who think every knock on the door is a masked marauder, went totally ballistic, blasting through the room knocking over my morning coffee on their way to the door. So now I had coffee all over the carpet.

After my neighbor left I got the portable steam cleaner out to clean up the coffee stained carpet and it worked for a total of 45 seconds, then dribbled to nothing. So I went to the kitchen and set it on the counter to look at it and when I took the nozzle off it dribbled dirty water all over my freshly cleaned kitchen floor.

I spent the next two hours cleaning the kitchen floor, fixing the steam cleaner nozzle, and cleaning my carpet.  And my YouTube channel was still not quite right, and I wasn’t sure how to fix it. Panic started to set in. All of a sudden I feared I would never figure it out, or get it done, and on top of that I was getting further behind on everything else I needed to do.

When my husband got home we went out for fast food because I hadn’t had a chance to do a thing about preparing dinner. So he listened to my day as we go through the line, and then I went to get my soda and I set my tray on the counter by the soda machine. Unfortunately I didn’t notice that the counter top was about six inches shorter than the tray, and my tray of shanghai beef and cream cheese won tons unceremoniously hit the floor.

At this point I was feeling pretty sorry for myself and pretty sure it was all YouTube’s fault.

Then, a woman my age came into the restaurant with her daughter and husband. She sat and waited while they ordered the food because she was in a wheel chair. And needless to say my perspective made a big course correction.

Maybe I don’t really know what frustration can be. And…get ready for it…maybe I over-reacted all day long.

She smiled at me and I smiled back and then I got to thinking back on my day. And I realized it’s so often not the change itself that causes the mayhem, but it’s our knee jerk response of fear to it.

If you have ever found yourself gritting your teeth as the next big technological roll out happens, or sometimes worse yet, the closing of a favorite tool like iGoogle or the Google News Timeline, here are some things to keep in mind:

First: Stay Calm and Carry On
Just like the famous saying from World War II Britain, we are much more effective in difficult times when we take a breath and stay calm, and then we continue moving forward to the best of our ability at our pace.

Often times it’s our lack of calm that causes us not carry on as usual, and in the end, brings more trouble down on our own heads.

The older I get the more I can see how human beings bring a lot of stuff on themselves. I didn’t start picking away at the new artwork and design until the last week before the change implementation because I was focusing on how they shouldn’t be changing it. And yea, that kind of thinking wasn’t hurting anyone but myself, because YouTube wasn’t about to call a halt to it because some channels didn’t like the idea.

And simple things, like I knew better than to set my coffee where I did, but I was so freaked out about the YouTube design I carelessly set it at dog level. And it was just silly to pull the nozzle off the steam cleaner over a clean floor rather than over the sink.

Second: The Technology Folks Probably Have a Good Reason for the Change
Sometimes it’s a financially driven change; they just can’t make it sustainable as is. And I would much rather see an inconvenient change than a complete disappearance of a Google or an Ancestry.

And sometimes it’s because the technology folks do have their eye on the future, and they see the big picture of how you and other users use your technology today. In the end the change will meet a pressing need, and they are striving to stay ahead of the game so we aren’t moaning down the road. YouTube’s change is a great example of that. They’ve made the case that a large percentage of users watch video from mobile devices and they challenged us as channel publishers to check our own analytics. And you know what, they’re right! I wasn’t keeping an eye on that but YouTube was.

Third: A Little Investment in Education can Go a Long WayEducation Investment
It’s OK if you have to slow down for a little while and spend some time getting re-educated. I decided to sign up for an online class YouTube offered channel publishers and in the first hour or so I came to better understand how my channel was going to benefit. And understanding the benefits will give you the motivation to take on the change.

I know, it’s hard to imagine that you can find even more time on education. But as I’ve said before on my Genealogy Gems Podcast, I think as genealogists we need to actually be budgeting a certain amount of time for education. Don’t leave it to be squeezed in in a panic. Allocate 10% of your research time for reading and education, and another 10% on staying organized, and I guarantee you remaining 80% will be much more productive!

The truth is, if my YouTube channel doesn’t look perfect yet, I trust that you guys will still be watching, and it certainly won’t stop me from publishing new videos.

And it’s sort of funny that this has been on my mind so much this week and I’ve been personally facing the YouTube change here at Genealogy Gems, because I just had the opportunity to sit in on a conference call with Ancestry.com where they provided a behind the scenes look at some of the changes they are working on for the upcoming months. Listen to Genealogy Gems Podcast episode 156 to hear the details.

After all I struggled with and all I learned from it last week, I found myself being much more open to the Ancestry changes. I was more focused on spotting the benefits to the genealogist, and I found myself admiring their commitment to continuous improvement. See the thing is, whether you are an individual genealogist or a big company like Ancestry, if you aren’t striving for continuous improvement you will fall behind, and the work will become more difficult because you are working harder than you have to.

 

Lisa in the Press

Lisa Louise Cooke Genealogy Gems PodcastPodcaster Interview
August 2018
Oscar Hamilton

How They Do It: Lisa Louise Cooke 
March 4, 2017
Organize Your Family History blog

Interview with the Queen of Genealogy Podcasts
March 4, 2017
Road to Family History blog

YouTube Offers Genealogy Education in Your Pocket
Sept. 2, 2016
NJ.com True New Jersey

Tips for using Google searches to help with family history
Feb. 14, 2016
The Desert News

Family Stories and Google Cousin Bait with Lisa Louise Cooke
November 18, 2015
Write of Your Life Podcast

Strategies for Using Technology in Family History Research
August 6, 2015
Deseret News/ LDS Church News

The Paperclipping Roundtable
May 26, 2015
Paperclipping Scrapbooking Podcast

(NERGC) Presenter Interview: Lisa Louise Cooke
March 9, 2015
Heritage Zen blog

Podcaster News: Women in Podcasting Interview with Lisa Louise Cooke
November 5, 2014
Podcaster News Podcast

The Genealogy Professional Podcast
June 16, 2014
Interview / Profile

48 in 24: Tips for discovering and sharing family history through video with Lisa Louise Cooke
April 1, 2014
Interview with Techsmith

Utilizing YouTube for family history work
February 8, 2014
Deseret News

Capturing your past with Technology: Lisa Louise Cooke of Genealogy Gems
February 5, 2014
Techsmith (Blog)

Fast Class: How to reopen a genealogical cold case
January 15, 2014
Santa Rosa – Press Democrat

21st Century Genealogy: Snagit and Camtasia Help Family Historians Bring the Past to Life
May 10, 2013
Techsmith blog

Technology Making Genealogy Easier
February 7, 2013
By The Deseret News

Interview: Lisa Louise Cooke – Genealogy Gems
February 5, 2013
By The Passionate Genealogist

Tuesday’s Tip – Lisa Louise Cooke’s Genealogy Gems Website
July 10, 2012
By Genea-Musings

Genealogy and Personal History: Lisa Louise Cooke
March 12, 2012
By Association of Personal Historians

Interview with Lisa Louise Cooke Part II
Le Maison Duchamp blog
By Kim von Aspern-Parker
January 2012

Interview with Lisa Louise Cooke Part I
Le Maison Duchamp blog
By Kim von Aspern-Parker
January 2012

Flip-Pal Interviews Lisa Louise Cooke
September 20, 2011

Rootstech Interview: Lisa Louise Cooke
By Joan Miller, Luxegen Genealogy and Family History Blog
February 2011

Lisa Louise Cooke – Creator and Host of the Genealogy Gems Podcast – Episode 12
Marion Vermazen Podcast and Blog
August 30, 2010

Voices of the Past Video Netcast: Genealogy Gems’ Lisa Louise Cooke on establishing roots in the social web
By Jeff Guin
Nov. 11, 2009

MNM Interview: Lisa Louise Cooke Hobbyist Turned National Expert through Leveraging New Media
By Jason Van Orden
April 10, 2009

Lisa Louise Cooke on Pursuing Your Dreams
Change Nation with Ariane de Bonvoisin
March 5, 2009

Family Tree Magazine Launches Genealogy Podcast
Desert News
June 8, 2008

Season Five

The Genealogy Gems Podcast Episodes
2009 Season Five

Scroll to the bottom of each Podcast Show Notes Page and click the episode mp3 file to download the episode for listening.  It will take a minute or two for the episode to download, and it will open in your computer’s audio program (for example: Quicktime or Windows Media Player.)

Episode 81 Listen & Show Notes
Lisa’s special guest is Lisa Kudrow star of the hit TV series Friends, and the new genealogy themed television series Who Do You Think You Are?

Episode 82 Listen & Show Notes
News, Listener email, Interview with genealogist Irene Johnson (part 2) on the Family History Library.

Episode 83 Listen & Show Notes
Answers to your questions.  Special Guest:  Sally Jacobs, the Practical Archivist.

Episode 84 Listen & Show Notes
News and Listener Email.  Special Guest:  Bryce Roper Product Manager for FamilySearch, Tribute to Fess Parker

Episode 85  Listen & Show Notes
New and Listener Email.  Special Guests: Susanna de Groot, Windmill Genealogy Services on Dutch research, and Janet Hovorka of Generation Maps.

Episode 86 Listen & Show Notes
Special Guest: Kendall Wilcox, The Generations Project

Episode 87  Listen & Show Notes
Special Guest: Mark Tucker, the Think Genealogy Blog on Scouting Your Ancestors.

Episode 88  Listen & Show Notes
Lots of Genealogy News, New Listener blogs, Criminal Records, New Features on Google Search, and a Musical Surprise

Episode 89  Listen & Show Notes
News, Mailbox, Forensic Linguistics for Genealogy with
Dr. Robert Leonard, Ph.D. Part 1

Episode 90  Listen & Show Notes
News, Mailbox, Forensic Linguistics for Genealogy with
Dr. Robert Leonard, Ph.D. Part 2

Episode 91  Listen & Show Notes
Podcast Episode Recorded Live at the Southern California Genealogy Jamboree. Guests: Maureen Taylor, Suzanne Russo Adams, and Chris Haley.

Episode 92  Listen & Show Notes
Canadian Research with Author Dave Obee

Episode 93  Listen & Show Notes
News, Mailbox, Interview with Genealogy Blogger Craig Manson, Locust History

Episode 94  Listen & Show Notes
News, Mailbox, Interview with Janice Nickerson Project Genealogist for Who Do You Think You Are? on the CBC in Canada.

Episode 95  Listen & Show Notes
Learn how to save your stuff with Preservation Expert Scott Haskins.

Episode 96  Listen & Show Notes
Scanner options, Photograph History, and why a listener became a genealogy blogger.

Episode 97  Listen & Show Notes
News & Mailbox, More Scanner options, Military Family Research, and Recording Interviews

Episode 98  Listen & Show Notes
The Journey Takers with Leslie Albrecht Huber, an exciting sweepstakes, and Liquid Galaxy for Google Earth.

Episode 99  Listen & Show Notes
Recorded LIVE at the California Family History Expo in Pleasanton, CA in Oct. 2010.  Features The Shades of the Departed Online Magazine with special guests Craig Manson and Sheri Fenley.

Episode 100  Listen & Show Notes
A Celebration of the first 100 episodes!

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