How to Use Google Lens

Elevenses with Lisa Episode 27

Original air date: 10/1/20
Join me for Elevenses with Lisa, the online video series where we take a break, visit and learn about genealogy and family history.

how to use google lens

Google Lens with Lisa Louise Cooke

What is Google Lens?

Google Lens is a free technology that Google says helps you ”search what you see.” It uses the latest in Optical Character Recognition (OCR) and artificial intelligence to accomplish tasks.

In this video and article we’ll discuss where you can get Google Lens and how to use it for a wide variety of tasks.

Hang on tight to your phone and let’s jump in!

Google Lens is in Google Photos

Google Lens is doing much of the work in Google Photos. It can detect the faces in your photos, and allow you to search by face. It can also detect objects and text, making it a super fast way to search the photos and images you store in Google Photos.

If you’re not interested in storing all of your photos on Google Photos, that’s OK. As a genealogist, you could still use it for more strategic purposes. You could use it just for family history photos and related genealogical images like documents and photos of tombstones. All of the content you add can then be quickly and easily searched for and found. It can even help you identify a known ancestor in other photos where you may not have recognized it was the same person.

We will talk about specific ways to use Google Lens in Google Photos. But first, let’s talk about all of the ways you can get your hands on Google Lens.

Where can I find Google Lens on my phone or tablet?

Google Lens is available on most mobile devices but not all. Some Samsung devices don’t currently support it. Here’s where you can find Google Lens.

Google Lens is built into Google PhotosDownload the Google Photos app to your phone. Pull up one of your photos and look for the Lens icon at the bottom of the screen. If it is there, your phone supports Google Lens.

Google Lens in the Google Search app – You will see the Lens icon in the search bar if your phone supports Google Lens.

The Google Lens app – On Android devices look for the Google Lens app in the Google Play app store.

Where can I find Google Lens on my computer?

Google Lens is primarily a mobile tool although Google Lens is built into the functionality of Google Photos. (It works behind the scenes – you won’t find a Google Lens icon.)

However, you can use your phone to user Google Lens to capture text and then send it to the Chrome browser on your desktop computer.

Using Lens in the Google Photos App

To use Google Lens on your photos in the Google Photos app, you’ll first need to give the app permission to receive the photos you take with your phone. You can then open the Google Photos app and select a photo. In this episode I used the example of a potted plant (Image A below).

Google Lens in the Google Photos app

(Image A) Google Lens in the Google Photos app

Tap the Google Lens icon at the bottom of the screen and you will receive search results that include the name of the plant, photo examples of the same plant, possible shopping options, and web pages providing more information about that plant.

Here’s another way you can use the Google Lens feature in the Google Photos app:

  1. Take a photo of a business card. (I used Google’s PhotoScan app to do this. The app does a great job of removing glare and other distortions that can occur when you photograph something with your phone. You can download the free Google PhotoScan app from your device’s app store.)
  2. Access the photo in the Google Photos app.
  3. Tap the Google Lens icon.
  4. Lens turns the information on the card into actionable buttons:
  • Add to contacts
  • Call now
  • search on the web
  • go to the website

 

Google Lens is in the Google Search app

On many mobile devices such as the iPhone (but not all devices) the Google Lens icon will appear in the search bar. If you’re not sure if you already have the Google Search app on your phone, go to the app store app on your phone and search for “Google Search.” You will see the app listed with a button that either says “Open” (because it is already on your phone) or “Install” (because it is not yet on your phone.)

You can also check to see if they app is on your phone by searching for “Google Search” in the search bar of your phone.

Here’s what the Google Search app looks like on a phone (Image B below):

The Google Wearch app

(Image B) Look for the Google Search app on your phone.

 

The Google Lens App

If you have an Android phone, search the Google Play store for the Google Lens app. Here’s what the app looks like (Image C below):

google lens app

(Image C) Android users with phone’s supporting Google Lens will find the app in the Google Play app store.

What Google Lens Can Do

Once you start using Google Lens the possibilities for its use can seem endless. Here’s a list of the kinds of things Google Lens can do:

  • Shopping
  • Identify Objects
  • Copy Text from printed materials or objects
  • Search for Text on printed material or objects
  • Solve math problems
  • Read text to you
  • Translate text

How to Use Google Lens to Read a Book

Before you buy that next history book or go through the trouble of requesting it through inter-library loan, why not let Google Lens determine if it is already available for free online? This next tip works really well for old books that are likely to be in the public domain or printed before 1924.

  1. Open the book to the title page
  2. Open the Google Search app on your phone
  3. Tap the Google Lens icon
  4. Hold your phone over the title page
  5. Tap the search button
  6. If the book is available on Google Books, the title will appear along with a blue “Read” button
  7. Tap the “Read” button to access, read and search the book on Google Books for free!
Learn more about Google with this book

(Image D) Point your phone’s camera or Google Lens at the QR code

Open the camera on your phone and point it at the QR code above (Image D)  to be taken to the book in the Genealogy Gems store.
Use coupon code LENS to get 20% off!

Resources

Premium Video & Handout: Solving Unidentified Photo Album Cases. (This video features using Google Photos.)
Book: The Genealogist’s Google Toolbox by Lisa Louise Cooke. (Includes search strategies, Google Photos, and Google Translate.)

Bonus Download exclusively for Premium Members: Download the show notes handout

Answers to Your Live Chat Questions

One of the advantages of tuning into the live broadcast of each Elevenses with Lisa show is participating in the Live Chat and asking your questions. 

From Rosalyn: Lisa are the old photos hanging on your wall the originals or copies? They are very nice.
Lisa’s Answer: I always put copies in frames when I hang them on the wall because light can fade originals. They are all my family.

From Jn Rollins: ​Does it do the same identification for birds?
Lisa’s Answer: I haven’t snapped a photo of a bird, but I’m sure it could. I used it on a photo of a bird, and it identified it perfectly.

From Susan: ​I have to download an app to get the lens icon?
Lisa’s Answer: If you have an Android phone, you may be able to download the free Google Lens app from your app store. Otherwise, you will find the icon in the Google Search app or the Google Photos app on supported devices.

From Patriva: ​Is Google Go the same as Google Search?
Lisa’s Answer: Google Go is a “lighter faster” search app. I think it may be geared more toward Samsung devices. I have a Samsung Tab and it doesn’t support Google Lens.

From Carrie: ​Does this work with the Google Chrome app?
Lisa’s Answer: The Chrome app doesn’t have the Google Lens icon.

From Jn Rollins: ​I installed Lens a while ago on my Android phone, but when I open Google search the lens icon doesn’t appear next to the microphone icon. How can I change that?
Lisa’s Answer: Some Android devices (like Samsung phones) don’t support Google Lens so you won’t see the icon. Check the app store to see if they offer the Google Lens app for your phone. However, I’m guessing it probably won’t be offered since it sounds like your phone doesn’t support Google Lens.

From Christine: ​I love this technology for speeding up research! But I have some reservations—what privacy are we giving away? How will Google use our search history?
Lisa’s Answer: I would not use Google Lens for anything I consider “sensitive.” Go to the privacy settings in your Google MyActivity to learn more.

From Lynnette: ​Can you put the text into Evernote easily?
Lisa’s Answer: Absolutely! Tap to copy the detected text, open an Evernote note, press your finger in the note and tap Paste to paste the text.

From Colleen: I see you are google searching. Does doing this with photos allow others to access my google photos when searching for an item? For example, the example you used with the purse?
Lisa’s Answer: To the best of my knowledge your photos are not searchable by others online. However, it is possible that Google uses the image internally to “train” the machine learning. Go to the privacy settings in your Google MyActivity to learn more.

From Christine: Lisa, can this be used to compare photos to determine if they are the same person? Thanks for sharing all your wisdom!
Lisa’s Answer: Yes! Watch my Premium membership video called Solving Unidentified Photo Album Cases.

From Caryl: ​Don’t know what a symbol is on a headstone? Now this would be oh so helpful!!
Lisa’s Answer: Yes, indeed!

From Susan: ​I quickly took a photo of the book cover, so now I can get your book! Is it better to buy directly from you or go to Amazon?
Lisa’s Answer: The book is available exclusively at my website: https://www.shopgenealogygems.com

From Debbie: Will FamilySearch’s app be independent, or will it work / integrate with Google?
Lisa’s Answer: FamilySearch would not be integrated. However, as handwriting technology is developed I’m sure you’ll find it in use in both places.

Please Leave a Comment or Question

I really want to hear from you. Did you enjoy this episode? Do you have a question? Please leave a comment on the video page at YouTube or call and leave a voice mail at (925) 272-4021 and I just may answer it on the show!

If you enjoyed this show and learned something new, will you please share it with your friends? Thank you for your support!

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How to Use Google Photos for Beginners

Elevenses with Lisa Episode 23 Video and Show Notes

Live show air date: September 3, 2020
Join me for Elevenses with Lisa, the online video series where we take a break, visit and learn about genealogy and family history.

Google Photos for Beginners

Today’s Topic: Google Photos for Beginners

Have you thought about using Google Photos but just weren’t sure how it worked or where to start? This video webinar will answer your questions and give you the confidence to use it effectively. In this introductory tour to Google Photos we will answer the questions:

  • What is Google Photos?
  • Is Google Photos private?
  • What features do I get with Google Photos?
  • How does Google Photos storage work? (Is Google Photos free?)
  • How do I start using Google Photos?
  • How do I upload my photos and videos?
  • How to search and retrieve photos and videos in Google Photos
  • How would Google Photos benefit genealogists, archivists and others?

Watch the video and follow along here with the show notes. Genealogy Gems Premium Members can download a PDF handout of these notes in the Resources section below.

What is Google Photos?

Google Photos is a free Cloud-based photo and video sharing and storage service. You can use the website on your computer and download the Google Photos app to all of your mobile devices.

How to Get Started Using Google Photos

Visit the website, and download the mobile app.

  • Website: https://photos.google.com/
  • Mobile: Search in your app store for the Google Photos app and download.
    (May appear and behave differently on iPhone, Android, or Google Pixel phone, etc.)

Log in to each device with your Google account. If you don’t have a Google account, you can set it up for free. You will use this same account with all Google tools and products.

  1. Sign up for a free Google account.
  2. Sign into each device with this same account.
  3. Google Photos can synchronize your photos between devices.

Google Photos Privacy

It’s understandable to be concerned about the privacy of your photos and videos. Here’s what you need to know about Google Photos privacy:

  • Your photos are only available to you
  • Your account is secured by your personal password
  • Your photos are not uploaded to the Internet or searchable with Google.com
  • Read the Terms of Service

Google Photos Features

There are a wide range of great features, some of which may not be obvious at first. Google Photos features include:

  • Massive storage (allowing you the option to free up space on your devices)
  • Reliable backup
  • Powerful search and retrieval
  • Facial recognition
  • Object recognition
  • Text recognition (OCR)
  • Organization
  • Sharing and creation tools

Google Photos Storage

You have two options when it comes to your Google Photos storage plan:

  1. Free version called High Quality
  2. Low cost subscription to upgrade photo storage capacity called Original Quality.

Let’s take a closer look at these two storage plan options.

Option #1: High Quality

  • Free
  • Unlimited storage
  • Image compression (takes up less storage space)
  • Photos (Larger than 16 Megapixels (MP) resized to 16MP. Good quality prints up to 24” x 16” meet most needs)
  • Videos (If higher than 1080p then resized to HD 1080p)

Option #2: Original Quality

  • ($) Upgrade
  • No compression of photos or videos.
  • Uses the 15 GB of free storage in your Google account. This storage cap includes everything you have saved in Gmail, Google Drive, and all Google apps.
  • When you hit storage limit: Option to purchase additional storage called Google One.

Visit Google One to get all the latest information about plans and features.

High Quality versus Original Quality can be a bit confusing to remember. It may help to think of it this way:

 High Quality (FREE)
compressed but still high quality and printable.

 Original Quality ($ Storage)
Stored at original size. Larger sizes take up more storage space.

Google Photos Back Up and Storage Benefits

Considering the volume of photos and videos we take these days with our phones, and the volume of old family photos we have digitized, storage is a pressing issue. Google Photos can help because:

  • It can relieve the storage burden on your phone by giving you a place to store your photos. You can then elect to remove them from any of your devices if you wish.
  • The ability to upload, search, organize, edit and share your photos from any device.
  • If you lose or break your phone, your photos are stored on the cloud and can be accessed and downloaded again on any device that is signed into your Google account.

I strongly believe it is important to have multiple backups. So while I see Google Photos as one of my backups, all of my important photos and videos are on my computer which is backed up to the cloud. I use the Cloud backup service Backblaze and have for many years. If you decide to try them (and they usually offer a 15 day free trial here) , I do appreciate it if you use my link. We are compensated at no additional cost to you, and that helps make this free show and show notes possible.

How to Upload Photos to Google Photos

There are two ways to add photos from your computer:

  1. Click Upload at top of the page.
  2. Drag and drop photos onto the Google Photos screen.
How to upload photos to Google Photos computer desktop

Drag and drop photos into Google Photos

When using the Google Photos App on a mobile device:

  1. Tap your face in the upper right corner of the screen (your account)
  2. Tap Photo Settings
  3. Turn on Back Up & Sync.
  4. I recommend turning off Use cellular data to back up photos / videos.

Also in the Settings you will find Manage device storage. You can opt to have the original photos and videos removed from your device once they are uploaded to Google Photos. This will free up space and manage the amount of storage the app uses on your device.

How to Delete and Archive Your Photos in Google Photos:

  1. Click to select the photo or video (you can select one or multiple) on your computer or tap the photo in the app.
  2. Click / tap the trash can icon.

Searching Your Photos and Videos in Google Photos

You can search your photos and videos for:

  • People & Pets
  • Places
  • Selfies
  • Screenshots

For example, type the word Selfie into the search field and Google Photos will retrieve all of the photos that were taken as selfies.

You can also search your photos and videos for:

  • Recently added items
  • Videos (Type the word Videos into the search field)
  • Favorites
  • Names
  • Dates (Find photos based on when they were taken. For example, you can search October 2019 through December 2019.)

Facial Recognition in Google Photos

After initial set up your backup, Google Photos starts to identify and group faces that are the same.

Check your Settings to ensure the feature is activated: Settings > Group similar faces > slide the Face Grouping button to the “on” position.  It might take a few hours or a few days from your initial setup for this feature to activate. It depends on number of photos and your WiFi connection.

how to turn on facial recognition in Google Photos

Group similar faces in Google Photos

Searching for photos and videos that include certain people (faces) is very easy to do.

  1. Tap in the search box
  2. Tap a face to see all photos for that face.

You can Show and Hide Faces and include or exclude Pet Faces in the Settings.

Keep in mind that facial recognition, and object and text search aren’t (and realistically can’t be) perfect. However, it improves every day thanks to machine learning. The Google Photos of today is more accurate than when the service was first launched.

You can help train Google Photos to more accurately identify faces in photos by adding names to the faces that you know. You can also answer the questions that Google Photos poses regarding whether two faces are the same or different person.

Object Search in Google Photos

You can search for objects that appear in your photos and videos. Simply type in the word that represents the object. The example I used in this video was: Wedding Dress

Notice that this search retrieved content that included weddings and dresses. In order to narrow in on strictly content where someone is wearing a wedding dress, I put quotation marks around the phrase: “Wedding Dress”

I also searched for Typewriter. This retrieved content that featured a typewriter predominately and even when a typewriter simply appeared in the background. It also found videos where a typewriter appeared briefly.

Text Search in Google Photos

Searching for words will retrieve any photo or video in Google Photos that mention that word. There are countless uses for this as a genealogist. In the example I showed in the video, photos of tombstones can be retrieved simply by searching for the surname that appears on the tombstone. This text recognition applies to all types of text including newspaper articles, signs and more. Again, we must keep in mind that Google Photos isn’t perfect and will have difficulty reading text that is unclear.

Create New Content in Google Photos

Google Photos creates fun projects and content using the photos and videos in your account including:

  • Photo Collages
  • Videos
  • Short Animations
  • Stylized Photos

The content Google Photos creates can only be seen by you. It is not public. You decide whether to keep it, share it or delete it.

I show an example in this session of creating a video by selecting a theme, and a face. Google Photos did the rest by retrieving and assembling the photos chronologically and adding appropriate music! You can download these projects to your computer, and share links too.

Resources

Premium Members: Download the show notes handout

Premium Members: Watch the Premium Video Solving Unidentified Photo Album Cases available with your Genealogy Gems Premium Membership.
From Debra H: “Your topic is so on track with me. I have been scanning old photos. What a great delight to see your Solving Unidentified Photo album Cases. It was perfect. Thanks!!”

Recommended reading: The Genealogist’s Google Toolbox by Lisa Louise Cooke (chapter 10 Google Photos)

The Genealogist's Google Toolbox Third edition Lisa Louise Cooke

Available in the Genealogy Gems Store

Live Chat Q&A with Lisa

From Gwynn: Does Google Photos have a way to share with a link?
Answer: Yes. In the video you can see how to do on a computer. On an iPhone: tap the photo, tap the Share icon, tap Share to, then tap Create link

Question: ​If you share the link on social media they can’t change it (the photo) right?
Answer: Correct. 

From Kathy: With photos in the Cloud with Google Photos, can you tell the phone’s iCloud to disregard backing up your photos since you already have them in Google Photos?
Answer: Look at Settings > General > iPhone Storage> Disable iCloud Photos

Kelli: If I delete a photo on my phone does it delete from Google photo?
Answer: It depends exactly what you mean.  If you delete the photo from your phone’s camera roll, no, it does not remove it from Google Photos. If you remove it from the Google Photos app on your phone, then yes it will remove it from Google Photos on your computer as well. 

From Retta: Can you put a PDF on google photos?
Answer: No

From John: What add-on do you use to highlight your cursor? (in the video) 
Answer: I use this software

From Kathy: ​Is this good for sharing albums with family?
Answer: Yes!

From Natalie: Is there a limit of how many photos you can put in an album?
Answer: Currently 20,000 photos and videos. 

From C: Synchronize means it downloads to all devises?
Answer: Yes, the photos and videos will be available through all of the devices in which you are signed into the same Google Photos account. 

From GeneBuds: How do I access archive?
Answer: On a computer: You’ll find Archive on the left side of the screen under Library.  On a phone: Tap Library in the menu at the bottom of the screen and then tap Archive

Sarah: Somehow I have several copies of the same photo. Will Google photos help me sort those out so I can delete duplicates?
Answer: My understand is that Google Photos can detect identical duplicate images. If you already uploaded a photo to Google Photos, it will not re-upload the same photo. It will skip uploading that photo. It may look like Google Photos is uploading the photo again, but it isn’t. It’s just running it through identical duplicate detection. 

From John: Where in Settings is “Group Similar Photos”? Does it vary by provider (like AT&T, Verizon)?
Answer: Look for Group Similar Faces in the Settings

From Cindy: So if it recognizes faces at all ages, how might you use to help see if your unknown pics are who you might think they are?
Answer: I cover this in depth in my video Solving Unidentified Photo Album Cases available to those with Genealogy Gems Premium Membership. I also cover it in my book The Genealogist’s Google Toolbox. 

From Karen: What about trying to identify unknown photos of ancestors from an old album? Can you put them on a google search that goes out on the internet to see if anyone else has identified that person? In addition to my previous answer, watch the free YouTube video How to Use Google Chrome to Identify Old Photos and Images for Genealogy and Family History.

From Kelli: ​If they are on google photos only, how do you print them, say at Costco?
Answer: You can order prints from the For You section of Google Photos. Check the Costco website because I think they can coordinate with Google Photos. 

From Cathy: Can I give one person more than 1 name? Like Lucy Haley and Mother Cline?
Answer: In the same name field. You can’t assign two completely separate names. If you include both names in the field you will be able to search for either one and retrieve the photo. 

 

 

 

Best Ways to Search for Photos with Google Images

Google offers a variety of ways to help you find and search for images. In fact, there are so many different ways it can get a little confusing. In this video and article I’m going to show you how to find images and photographs that apply to your family history. Who knows, we may even find an ancestor’s photo. I’m also going to show you how you can use Google Images to even help identify some of the images and photos you have in your family scrapbooks. These are my best image search strategies and they come my book The Genealogist’s Google Toolbox.

The Genealogist's Google Toolbox Third edition Lisa Louise Cooke

Available in the Genealogy Gems Store

Elevenses with Lisa Episode 49 Show Notes

Follow along in the show notes below. The step-by-step instructions are available in an ad-free show notes cheat sheet which is downloadable in the Resources section at the end of these show notes. (Premium Membership required.)

How to Find Photos and Images with Google Images

When it comes to searching for images, part of the confusion comes from the fact that the search experience on desktop and mobile are a bit different. So, let’s start with running a basic image search on computer desktop. There are actually two ways to do that.

#1 Google search for images at Google.com on desktop:

  1. Go to Google.com
  2. Run a search
  3. Click Image results

#2 Search for images at Google Images on desktop:

  1. Go to https://images.google.com or go to Google.com and click Images in the top right corner (Image 1) 

    How to get to Google Images from Google.com

    Image 1: How to get to Google Images from Google.com

  2. Run a text search: Example: John Herring
  3. Images results will be presented

If I’m in a hurry, I’ll usually just search from Google.com because I’m probably over there anyway. But if I really want to find the best image, or I expect to do some digging, I go directly to Google Images.

How to Get the Best Google Images Results

Searching for a name is fine, but chances are there are and have been many people with that name. You’ll need to narrow things down and provide Google with more specific information about what you want.

There are a several excellent ways to refine and dramatically improve your results. The best place to start is by using a few powerful search operators.

The first search operator is quotation marks. By putting quotation marks around a word or a phrase you are telling Google that it must:

  • Be included in each search result,
  • Be spelled the way you spelled it,
  • And in the case of a phrase, the words must appear in the order you typed them.

You can also use an asterisk to hold the spot for a middle initial or middle name. This is important because without it, Google may pass over these since the name was presented in quotation marks which means its to be searched exactly as typed.

Notice in the following screen shot how this refined search appears. The search operators have made quite an improvement in the image results. I’ve located four photos of my great grandfather! (Image 2)

Google Images search results

(Image 2) Google Images found photos of my great grandfather

Google might restrict how many images it shows you. Click See more anyway at the bottom of the screen to reveal all the results. (Image 3)

Find more Google Image search results

(Image 3) Click to see more image results

You may need to scroll down to see even more results. Click an image to preview it. (Image 4)

Preview Google Image results

(Image 4) Click to preview Google Image results

Click the enlarged preview image again to visit the website where it is hosted. I’ve got my fingers crossed that since this website is hosting a photograph of my ancestors, it just might have more. And indeed, it does – genealogy happy dance! (Image 5) 

google image results

(Image 5) Old family photos found on this web page

 

How to Narrow Down an Image Search to Old Photos

One of the ways you can zero in on old photos is by filtering down to only Black and White images. This makes sense because most of our older family photos are black and white.

On the Google Images search results page click the Tools button. This will cause a secondary menu to drop down. Click the Any Color menu and select Black and White. (Image 6) 

How to filter Google Image results

(Image 6) How to filter Google Image results

Now all of your image results will be black and white. It’s easy to tell that most of these are older photos. (Image 7)

c

(Image 7) Filtered image results

Permission to Use Images Found with Google Images

If you want to use any of the photos you find, you’ll need to ensure that you have permission to do so. Start with the FAQ at Google Search Help. This page will help guide you through issues like Fair Use and how usage rights work. In the end, the best thing to do when in doubt is to contact the person who posted the photo and explore any requirements they may have regarding use of the image.

How to Use Google Images to Identify Images and Photos

Do you have unidentified photographs, old postcards or other images in your family scrapbooks or photo albums? Google Images just might be able to help!

Start by first digitizing the image (I use a flatbed scanner) and saving it to your computer hard drive. Then head to Google Images on your computer and click the camera icon in the search field. This will give you two options:

  1. Paste URL (we’ll get to that in just a bit)
  2. Upload an image (this is the one you want – click it)

Click Choose File and grab the photo you saved to your computer. Google Images will search the Web for that image. It may find an exact copy, or it may deliver visually similar images.

Notice on the Google Images search results page that Google has added keywords to the search field at the top of the page. You’ll also see a tiny version of the image you searched. The keywords may be rather generic such as gentleman, family, etc. Try replacing these words with more specific words about the photos and what you are looking for. For example, you could replace the word gentleman with your ancestor’s name in quotation marks, or replace the word family with the family surname and the town where they lived. Experiment and try different variations to see what provides the best results.

How to Upload an Image to Google Image Search (Reverse Search):

  1. Digitize the image and save it to your computer.
  2. On your computer, go to https://images.google.com or google Google Images.
  3. Click the camera icon in the search field.
  4. Navigate to and select the digitized photo you saved to your computer.
  5. Google will attempt to find that exact image. If not the closest visually. You will see words in the search field along with your photo. These words describe what Google AI noted about the photo. For example, when I upload a photo of Margaret Scully sitting in her rocking chair, Google note “sitting” and delivered old photo of people sitting. When I upload a photo of the John Herring family Google notes “family” and provides old photos of family groups. Neither Margaret nor the Herrings are well-known, so this isn’t a surprise. If I upload a postcard from an ancestor’s scrapbook of a well-known or famous location, Google will likely find additional copies on the web and provide background information on the location and a website address for it if there is one.
  6. You can revise this search by replacing the words that Google noted (i.e. family) with the person’s name of the surname. In the case of the John Herring group photo, I replaced family with Herring and then John Herring.

Remember the option to Paste URL? Use this when you find a photo on a website, (or if you have posted a photo on your own website or blog) and you want to find more like it. Right-click (PC – or Control Click on a Mac) on the image and Copy Image Address. Next, head back to Google Images, click the camera icon and paste the URL. Google will use that image to run your image search.

How to Search an Online Photo with Google Images (Reverse Search):

  1. Right-click on a PC (Control Click on a Mac) on the image on the web page.
  2. In the pop-up menu select Copy Image Address.
  3. Go to Google Images.
  4. Click the camera icon in the search field.
  5. Paste the image URL that you copied to your computer clipboard (on a PC use Control V on your keyboard.)
  6. Click the Search by Image button to run your search.

Searching with your own image or an image you find online can help you discover many more website that have the visual content you need. In this episode I searched using an Elevenses with Lisa viewer’s old photo and revised the search with the name of the town. This resulted in a wonderful assortment of websites to look at that also hosted photos from the same town and timeframe.

The initial Google Image results added the keyword gentleman to the search field. But you can see by the visually similar images it found that it was able to target photos that included more similarities than just gentleman. These photos also matched in other important ways (Image 8):

  • House
  • Porch
  • Multiple People
  • White dress
  • Old photo
best ways to find old photos with Google

(Image 8)

Who might have photos online of your family? Here’s just a short list of possibilities:

  • Archives
  • Libraries
  • Historical Societies
  • Newspapers
  • Genealogy Websites
  • Cousins
  • Social Media

How to Use Google Image Search on Mobile

The Google Images camera icon allows you to conduct reverse image searches. However, whether you use a browser app like Safari or Chrome to go to Google Images or you use the Google search app, you won’t find the Google Images camera icon in the search field. Google Images is different on mobile than it is on computer desktop. The main difference is that there is no camera icon for uploading images to search. However, there’s a little secret for getting around that problem.

On an iPhone / iPad you can switch your settings for the Safari app so that it behaves more like a desktop computer. And for our purposes, that means getting the camera icon in Google Images.

How to Search Your Own Image Using Google Images on an iPhone or iPad 

  1. Open the Settings app
  2. Scroll down and tap the Safari app
  3. Scroll down and tap Request Desktop Website
  4. Tap the slide to activate All Websites
  5. Close the Settings app
  6. Open Safari
  7. Go to Google.com – if you’re signed into your account you can tap the apps icon (9 dots) and open Images or just google Google Images
  8. Now you have the camera icon in your search bar ready to reverse search images!

How to Reverse Search a Web Image on an iPhone or iPad (Reverse Search Images)

  1. When you find a photograph on a website in Safari, press and hold the image
  2. Tap Copy
  3. Go to Google Images (after changing your settings to Desktop Website)
  4. Tap the camera icon
  5. In the Paste URL field press and hold and tap Paste
  6. The web image URL will appear in the search field.
  7. Tap the Search by Image button to run your search.

How to Reverse Search an Image on Android:

  1. Open the Chrome browser app.
  2. Go to google.com.
  3. Tap the three dots at the top right to open the  menu.
  4. Tap to check the box for Desktop Site.
  5. The Google Images page will refresh and you will now have the camera icon ready to run reverse image searches.

How to Reverse Search a Web Image on Android (Reverse Search Images)

  1. In the Chrome browser, go to the web page hosting the image.
  2. Tap and hold on the image until the menu pops up.
  3. Tap on Search Google For This Image.
  4. You’ll be taken to Google Image results for that image.

Resources

 

 

DNA Q&A with Crista Cowan of Ancestry.com

Get answers to the most commonly asked questions about DNA from Crista Cowan of Ancestry® / AncestryDNA®.

Answers to DNA ethnicity questions

Episode 62

In Elevenses with Lisa episode 62 Lisa Louise Cooke and Crista Cowan will discuss:

  • Why DNA ethnicity results change over time
  • What Genetic Communities can tell you about your family history
  • How often you should check your DNA results
  • Which DNA results you should focus on 
  • What to do if your best DNA match doesn’t have an online family tree
  • How to successfully reach out to your DNA matches
  • What you can do for free at Ancestry

Two Ways to Watch this “DNA Q&A” Episode

Watch the video replay in the video player above or click the watch on YouTube button to watch at the Genealogy Gems YouTube channel.  

Get Your DNA Test Kit or Subscription

Genealogy Gems link to purchase AncestryDNA or an Ancestry subscription.  (This is an affiliate link. We will be compensated if you make a purchase. Thank you for supporting this free show.)

Premium Member Exclusive Handout

Premium Members can download the exclusive ad-free show notes PDF (that includes a handy menu to jump to the topic you need when you need it) in the Resources section at the bottom of the page. Not a member yet? Learn more and join the Genealogy Gems and Elevenses with Lisa family here

Episode 62 Show Notes 

(Please note: This interview transcription has been minimally altered for ease of reading and clarity.)

Lisa: AncestryDNA is one of the leading DNA testing companies that has added DNA science to our genealogy toolkit. If you’ve tested your DNA, those results have become one of the important records that you’re using to build your family tree. The interesting thing about these records is that they’re quite different from other types because they evolve and change over time. The results themselves aren’t changing, but our interpretation and the information that we’re able to glean from them is evolving and continues to do so as more people get tested. Here to give us insight into the latest innovations over at AncestryDNA is the corporate genealogist for Ancestry, better known as the Barefoot Genealogist, Crista Cowen.

Crista: Thank you.

Why Have My DNA Ethnicity Results Changed?

Lisa: Hey, happy to have you here. We love to get together and chat about genealogy here at Elevenses with Lisa, and DNA is always on people’s minds. I know that one of the really common questions that I get a lot is around ethnicity, and about changes to the ethnicity percentages. Sometimes people see the results and they’re really excited about them. But then Ancestry  publishes a new update and things look different. It can be a big surprise. Tell us a little bit about how often these updates happen and what causes them. Why do they change?

Crista: In order to answer that question, you kind of have to back up a little bit and understand the concept of reference panels.

Understanding DNA Reference Panels

When AncestryDNA started in 2012, we hadn’t sold any DNA kits yet. But we had purchased scientific reference panels from others who had been studying DNA for about a decade at that point. This was a group of people with deep roots in a particular place in the world that we can compare customer DNA to. So, as a customer takes their DNA test, the first process we run it through is this ethnicity estimate. We compare them to this reference panel. As our research team has expanded their reach, and then now we have 20 million people who’ve taken the ancestry DNA test, we’ve been able to identify candidates in our customer pool who are eligible to be part of that reference panel. Then the reference panel grows. And so statistically as it grows, those results are going to get more refined. They’re going to change a little bit. As the science advances, we also learn new ways to compare the data so that it’s more accurate.

Ancestry has been releasing an ethnicity update about once a year, usually in the fall. It’s just because we keep growing that reference panel, and because of the advances in science about how those algorithms work. And you get a lot of new people, obviously, on a regular basis for testing, so they’re adding to it.

Lisa: You started with that initial reference panel that you got somewhere else. Do you ever bring in other reference panels that become available to kind of speed up the process of the growth?

Crista: Yeah, we do. We’ve purchased a few different reference panels from research groups. But primarily, the growth now is coming not just from our own customer base. Also our team of genetic scientists are looking for individuals in places around the world that are underrepresented in our reference panel in order to increase the sample size. They’re excellent.

Lisa: Sometimes, the updates, they come out and people look at and they go, “that looks different! And now it’s saying this and not that.” Tell us a little bit about that because there’s some rhyme and reason behind why that happens.

Two Reasons Why DNA Ethnicity Results Change

Crista: There is. There are actually two challenges that our science team faces. One has to do with place, and one has to do with time.

What we may know as a place right now, likely didn’t exist 300, 500, or 1000 years ago. The boundaries have changed. The people that have migrated in and out of that place have changed. And so one of our challenges is to label those ethnicity estimate locations as something that people will recognize and be able to associate with, but fully recognizing that 1000 years ago that place may have had people there who were called something very different.

The second challenge we have is that time-based challenge. We use this reference panel of living people. But what we estimate is with this data, we’re showing you where your DNA came from 500 to 1000 years ago, and most of us don’t have trays that go back that far.

Lisa: Right, exactly. So how do you zero in on that? How do people make sense of when they see it, that they understand the context of the time frame?

Crista: We try to provide a lot of contextual data and a lot of people don’t even realize it’s there.

When you’re looking at your ethnicity estimate, you can click on any one of those – there’s usually two or even three drill-down screens – that give you some of that historical background, and some of that information about the time period that we’re covering, and what the names of some of the people who lived there were.

Why Do My DNA Results Now Say I’m from Scotland?

For example, Scotland was a big one, in this last (AncestryDNA) update. A lot of people ended up with Scotland as an ethnicity. But really what we’re looking at is who were the Britons? Who were the Celts? Who were the Gauls? And how to all those people, so many hundreds of years ago, how did they migrate in and out of those places? And what would that admixture look like, so that we can tell you. But if we said, “Oh, you’re Celt, Gall, or Britain, even some people wouldn’t understand what that meant. So we label it, Scotland, and then we expect people to drill down into that other information that we’ve provided by clicking through.

Encouraging AncestryDNA Users to Use the Website

Lisa: Do you find that people fully utilize this site? I’m thinking about how folks go to so much trouble and expense to get tested, and yet may not be taking full advantage of the results and the website. I imagine you see a lot of backend data. What kind of usage do you see? I think I’ve seen some recent updates that you guys have been doing to kind of help prompt people to get more involved and drill down.

Crista: Yeah, for sure. One of the things that we’ve done is we have a mobile app. What we’re discovering is that for a lot of people, their entry point, both to family history and through DNA is through mobile. So we’ve made some of the mobile prompts a little bit more prominent and a little bit easier to navigate. And then of course, we’re learning from some of that and applying it to the desktop version.

Another thing that we have that wasn’t introduced when AncestryDNA was first introduced, it took several years, is what we call our genetic communities. And that helps to give some additional context to some of those ethnicities as well.

What are Ancestry Genetic Communities?

Lisa: I’d love to have you talk more about genetic communities. It’s fascinating to see them and to see their evolution. They’ve really moved along quite quickly, haven’t they? Just knowing that there are many people who maybe have never looked at this, tell us what they’re missing and how to take advantage of it.

Crista: Yeah, so that first algorithm that we run against your DNA is comparing your DNA to that reference panel of people to give you those ethnicity estimates. Those are the ones with the percentages.  There’s always going to be a percentage next to it. But the communities are a total evolution based on who’s testing and the family trees that are available.

Ancestry has 20 million people who’ve taken the DNA test, and 100 million family trees on our site. And here’s kind of how this works. As you test, you’re matched to other people who have taken the test. And I think the average AncestryDNA test taker has something like 75,000 matches. It’s kind of mind-blowing! But the idea is that the data underneath all of that means that we’re able to really clearly see networks of matches. So even if we didn’t know anything about your family tree, or anything about your ethnicity, just based on the matching data alone, we start to see these clusters or networks of people who all match each other. And so then because we have this rich family tree data, we can go into that network of 1000s of matches, and we can say what do they all have in common? And what we start to see is, the data very clearly points to specific birth locations within their tree within the last 200 years. So, your ethnicity estimate is looking at 1000 years ago, but those communities are where members of your family have lived within the last 200 years. And we’ve now got more than 1500 of those around the world.

Lisa: That’s amazing. And of course, if the person is in the tree they have timeframe associated with them as well, not just place, because like you said it’s just lurching the whole thing closer in time to us, which is really exciting. Right?

Crista: Yeah. And if you start to think about that time piece, right, so we’re looking at tree data 100 to 200 years ago because of this network effect. But what’s possible is as the network continues to grow, and as the science continues to get better, we may not only be able to connect you to specific genetic communities, but also show you migration paths from your original ethnic origins over time, which then allows people to have an entire complete family history story without ever starting a family tree themselves. Hopefully, that then leads them into it because they want to know “which branch of my family tree does this represent?”

My AncestryDNA match doesn’t have an online family tree!

dna match with no tree no problem rootstech cooke southard

Video and exclusive handout is included in Premium Membership.

Lisa: You’re talking about some people don’t have trees. Of course, that’s just the bane of every genealogist right? They go and they look, and they say “this person doesn’t have a tree, and they’re my best match!!” I know you get a lot of people who test –  maybe they saw the commercials on TV – and they go, “Oh, that looks really cool. I’m gonna do that.” But they were not doing genealogy. How does that break down?

Crista: Yeah, so you know, it’s so funny that you say that, because anytime anybody complains about matches not having trees, I always send them to your RootsTech presentation that you did with Diahan Southard about No  Tree, No Problem. Because, because the reality is like, you can figure out a lot from a match even if they don’t have a family tree.

(This video presentation is included in Genealogy Gems Premium Membership. Watch the video and download the handout. Subscription required. Learn more here.)

There are probably about half of my matches that do not have any tree at all. And we see that that’s pretty consistent across the board, which means those are most likely people who this is their first foray into family history.

I actually was just on a call this morning with a woman who took the DNA test about four years ago. She had no idea there even was a match list. She didn’t think she could build a tree because she thought she needed a subscription. So, she just took the test to get the ethnicity estimate, and somehow ignored all the emails Ancestry sent her to telling her to check out her new matches or startup a tree. But once she was contacted by a match. One of the best things you can do for those matches who don’t have trees, is send them  messages. She got this message from one of her close matches. It piqued her curiosity. She’s like, “how does this person know who I am?” She discovered the match list, and she started a tree. And she’s now had this whole family history journey where she’s figured out who her biological father is. Uncles and half sibling…and so for those of us who have trees and who are involved in family history, recognize those people taking a DNA test. That’s their first step in the door. And it’s up to us, I think, sometimes to nurture them through that door by engaging with them through messaging or sharing information that we might have discovered, in a non-threatening way, hopefully.

Lisa: So they’re testing, and they’re thinking, “Oh, I want to find out my ethnicity is” and not even realizing that there’s this whole matching thing going on. Do you find that a lot of those kinds of folks eventually get bitten by the bug? And I wanted to re-emphasize what you said, that you don’t have to have a subscription to add the tree. Tons of people don’t realize that.

What You Can Do for Free at AncestryDNA

Crista: Yeah, if you’ve taken a DNA test, and that’s the only thing you’ve paid for, you haven’t paid for an Ancestry subscription to access the 80 billion records on the site, then you can still start a family tree. That’s a free service on Ancestry. For anybody who has a free registered guest account, or anybody who used to have a subscription and cancelled it at some point, you can still work on your family tree. And yeah, that’s something that a lot of people don’t realize.

You can also and this is something else people don’t realize, respond to messages from other users. The Message Center is a free service. You can send messages, you can initiate contact with any of your DNA matches without a subscription as well.

Lisa: So you’re really getting to take full advantage of the whole DNA thing, even if you aren’t currently doing the subscription and doing the genealogical records and all of that.

Ancestry Website Interface Updates

I was watching your video recently, I guess it was the June update, and you were talking about how you got to see some of that backend data, and you saw that people weren’t really interacting with the website. I love the new buttons and the ability to add this is a son, this is a nephew, etc. Tell people a little bit about that. And how is that going? Is the rollout done yet? And are you seeing some great response?

Crista: Yeah, so we do continue to make innovations to the match list and how people interact with it. Of course, two years ago at RootsTech we introduced the custom groups with 24 different colors. And it was innovative for those of us who were deep into family history. We had this hypothesis, though, that new users would find that fun and interactive as well. Unfortunately, new users, especially those who’d never considered family history before, didn’t have the mental construct around a pedigree chart or sides of the family, and didn’t even have any idea how to group their matches. And so that had really low usage. The usage it had was among really core hardcore genealogists and people into genetic genealogy.

So, we’ve been doing a lot of testing over the last year trying to figure out how to solve the problem of new users coming to the match list and looking at it and going, “That’s great.” Now what we wanted was to give them something actionable to do. This has been released, and it’s been rolled out to all users, I think, as of last week. Every match has a little button on it that just says, Do you know this person? Yes. And if you don’t, you can click learn more to find out more about that experience. But as soon as you click Yes, it then asks you to assign a side of your family. So, you can say, “Oh, yes, I know this person, they’re on my mother’s side.” And then once you do that, it asks you if you know the specific relationship.

Here’s another little nuance that we’re helping train people into, in both in interaction, but also what family history really means. We give them a list of the possible relationships based on how much DNA they share. One of the things that DNA sometimes uncovers a surprises, and you might think this person is your full sibling that the DNA says otherwise. Or you might think, you know, whatever the relationship might be. So, we give you those options to assign that relationship. And then that fills another customer request, which is when you select the relationship, it updates from a predicted relationship on that match, which is usually a range of cousinship, to what the specific relationship is based on your assignment.

Lisa: I love it. I mean, you guys are in the driver’s seat in terms of knowing and understand the technology. It’s wonderful that you’re helping to guide people to get more out of it, and to get onboard quicker.

How Accurate are Ancestry’s DNA Tests?

I have to ask you this question, because I imagine you have gotten this question a lot and I’d love to know how you answer it. How accurate are the Ancestry DNA test results? I heard somebody asked that at a conference once and I wanted to sit by and listen and see what the person said. What do you tell people when they ask you that?

Crista: You know, it’s such an interesting question, because accuracy can be measured any number of ways. And we need to know what you’re talking about when you say accuracy.

When you ask, “is this person on the top of my match list listed as my parent or child, how accurate is that?” It’s like 100% accurate that that is how much DNA you share with this person. And that that is either the nature of the relationship, or you’ve got a parent with an identical twin. So accuracy, in that case, we’re super confident.

When you ask about accuracy of ethnicity results, we call it an estimate for a reason. One of the things you’ll discover when you click through to view it is that there’s actually a range. That top level percentage you’re seeing is an average of 1000 different times that the algorithm has been run against your DNA and that reference panel. That’s because of just the nature of the way that those results are analyzed. And compared to that reference panel means there’s going to be some swing around an average. And again, we release those updates every year. Because again, as the reference panel growth, there’s more refinement possible.

Lisa: Yes, exactly. Good answer. I like that answer.

The Most Popular DNA Question

What are some of the most common questions that you get about DNA? I imagine there might be some folks watching her going, “yes, yes. Yes, that’s what I was wondering! What do you hear?

Crista: I will tell you what our number one question is. And I bet a lot of your viewers have the same question, and a lot of people at conferences have the same question. We see it on social media all of the time. The most popular DNA question is “where is my Native American?”

Lisa: They still want the princess they’re looking for?

Crista: It’s amazing to me how prevalent and pervasive that narrative is in so many families. They take a DNA test with full confidence that it’s going to tell them that there’s 17 or 12 or 8%, indigenous North American, when the reality is if they do have a Native American ancestor, it is most likely that that person lived three or 400 years ago, and that they just didn’t inherit those bits of DNA. The inheritance of DNA is random, and a lot of new people in family history haven’t really wrap their brains around what that means yet. They think they get half of everything and haven’t done the math to calculate what that means. Or they were told that a parent or grandparent was full Native. I grew up with that narrative in my family, my grandfather boasted of the fact that he was a quarter of a quarter Native American. He was born in Indian Territory, and I think that’s probably partially where that started from. And everybody claims the features. But the reality is, he was not, there is no evidence of that in the family tree once the research has been dug into. But I still have cousins taking DNA tests and fully expecting it to show up and kind of freaking out when it doesn’t.

Native American DNA

Lisa: Is Native America a large reference panel that is well represented?

It was not in the beginning, but we have been collecting additional samples. It used to be, back in 2012 when we started doing DNA testing, if you had Native American DNA, we would just tell you, Native American, and that was all of the Americas: North, Central and South. We now have, I think, nine different regions of native indigenous American, so we can split it out across the two continents. We’re starting to see some communities around some of those as well. So, the reference panel is growing, and the number of testers are growing as well. Here’s what I tell people, and they don’t always like this answer. But if you have Native American DNA, it will show up on an AncestryDNA test.

Lisa: You made such an important point that you could have a Native American ancestor and not have Native American DNA, right?

Crista: Yeah, absolutely. It just depends on how many ancestors have Native American DNA and how far back they were, whether or not you actually inherited those.

How Many Generations Back Can DNA Go?

Lisa: Give people a sense of how many generations back that the DNA becomes minute, in terms of what you might be inheriting from someone.

Crista: I am not a math person, but DNA has changed my world! And it amuses my accountant dad that I can do this now in my head. Everybody inherits exactly 50% of DNA from their parents. Those parents inherited 50% of DNA from each of their parents, but what they pass down to you is going to be about 25% of your grandparents DNA. And then it just gets cut in half every generation back. So, you’re going to have about 12 and a half percent of your great grandparents DNA, and about 6% of your two times great grandparents, and about 3% of your three greats, and about a percent and a half of your four greats! And by the time you get to your fifth great grandparents, it is possible when you consider all the people in that generation, that you did not inherit any DNA from one of them. Because you got all of it from one of the others. So five times great grandparents is the generation where we start to see some of that fall off. But that means that you’re getting it from somewhere, so some of those lines of your family tree will go back to the seventh and eighth, and sometimes even ninth great grandparents.

Which DNA Matches Should I Work On?

Lisa: That makes the case why when it’s focus, focus on best matches right? You were talking about that some people might have 75,000 matches, but we’ve got to start with identifying who the closest were and work on these because they probably have the most potential to give you information, right?

Crista: Not only the most potential to give you information, but also to build a solid foundation, so that you can explore those more distant matches. Because unless you’ve built that solid foundation and validated the relationships all the way back to third or fourth or fifth grade grandparents, the hope of connecting with the eighth or ninth cousin on one of those other lines further back is going to be a lot more difficult and a lot more shaky of a conclusion.

How to Approach a DNA Match

Lisa: You know, when people get a best match, they want to reach out. You were talking about the messaging system is free. It’s part of what you have access to when you test. You’re on the phone, you talk to people, I’ve seen you at the conferences, you know, you’re talking firsthand to your customers and really hearing from them. What kind of coaching do you give people on how to approach somebody, particularly if they get resistance? Is there one more thing they might be able to say just to kind of keep the door open or somehow nudge the match to interact? What do you recommend?

Crista: Okay, so Lisa, I am single, I have never been married. And that might seem like a funny segue into this. But that means I have a whole lot of experiences. And I approach communicating with unknown or unpreviously connected to cousins a little bit like I approach it. You’re not going to spill all of your deepest, darkest secrets on the first date, or you’re going to send them screaming into the night. Or they may just entirely ghost you, right? That’s a new term for people who just ignore you after a date. And that happens. Sometimes people just go on for paragraphs and paragraphs and paragraphs in that initial message they send a cousin. And my guess is those cousins are seeing some of those messages and just being like, “I don’t even know what to do with this information. It’s overwhelming,” right? So, you have to tone it down.

But by the same token, right, I’m not going to go on a first date, and just sit there and not answer his questions or not try to initiate a conversation. And so again, similarly, when you send out that first message, you’re gonna want to provide enough information that’s something they can respond to. I’ve seen people send messages that say something like, “Hi, we’re DNA matches, do you know how we’re related?” and they give them nothing to nothing to work with. You have to give them just enough that they will want to respond and that they have something to respond to, but not so much that you overwhelmed.

Lisa: And maybe something just a little intriguing. I know that when I’ve talked to people who we are sharing ancestors on my family tree, one of the things I’ll say is, “you know, I have some photos.  I’d love to talk to you about that. Maybe you do too.”

I remember, in the old days, I would send them all my best pictures, and they would take them and they never respond. You don’t want to give away the kitchen sink, right? That’s what you’re saying. I think that’s a good strategy.  And sometimes back then I would get a message from somebody, and they sounded like a scientist, and I felt intimidated, like, “I can’t keep up, I’m gonna say something and I’ll be wrong” and they’ll be able to say, “Oh, my gosh, you don’t know what you’re talking about.” So, there’s also that intimidation factor. I guess even if we do know all that stuff, we don’t want to necessarily wipe people out with it.

Crista: I used to have a thing about intriguing, but intriguing, but not overwhelming. That’s kind of the mic that runs through my head when I craft those messages.

Lisa: I like that. Anything else when it comes to AncestryDNA that we should be keeping our eyes out for? Anything you want to tell us about? What’s coming in the future?

What’s Coming to AncestryDNA in the Future

Crista: There’s a few things. We can kind of divide them into two categories around the ethnicity estimates and the communities. Just to make sure this is clear, we update ethnicities about once a year in the fall. So, watch for that. We usually send out an email or put a banner on the site. But one of the things that we’ve learned is that a lot of people don’t know that. And so, they don’t know to come check and see what’s been updated. So just watch for those announcements or those emails.

Genetic communities can be updated at any time for two reasons.

One reason is, you may all of a sudden just have enough matches, that you’re pulled into an existing network that has been labeled as an existing community. So those communities could just pop up at any time.

The other reason is that about every six or eight weeks or so we’re releasing new communities. Our science team has been working fast and furious to identify new networked clusters and make sure that we’ve got them labeled correctly, and that we’ve worked with history professors and others to understand the cultural and historical implications because we want to be accurate and informative, but also sensitive to all the nuances around race and ethnicity and history. Because history is messy. And as people dive into it, those of us who’ve been doing family history, understand that. But again, a lot of people are new to family history, and DNA is their first foot in the door. And we want to make sure that we’re a little sensitive to how we present some of that information. So always new communities. That’s on the DNA side of the house.

And then we are working on some additional features for the DNA match list. We’ve previewed them with some customer experience groups. We’ve previewed them with influencers like yourself. And so just we can say that those are coming but can’t talk a whole lot about them. We’re listening to our customers and we’re really trying to make sure that that DNA match list experience works for more casual customers just taking their first steps into family history, and those of us who are hardcore into this and trying to break through 40-year brick walls using our DNA results.

How to Contact AncestryDNA

Lisa: Well, and you said, you listen to your customers. What is the best way for somebody to get in touch with you or just share feedback or a question?

Crista: There’s two primary channels for that, though, we listen in a lot of ways.

Ancestry has a Facebook page. If you go to the official Ancestry Facebook page, you can send a direct message to us with your feedback or post it just there on the wall. Our product managers do follow that and keep tracking and put that into our feedback system.

The other way to contact us is to just do a Google search for Ancestry feedback. It’ll bring up a feedback form that’s in our Help Center. It’s a little easier to find it that way.

Lisa: I think I was just talking to my show about sometimes googling for a page is easier. Ancestry’s website is so well organized, it will grab exactly whatever page you’re looking for probably even faster than navigating.

Well, how fun it has been to get a chance to catch up with you on the latest with AncestryDNA. I know we recently followed each other over on Instagram, and over there I see that we share another passion which is gardening. How is your garden going this summer?

I always had aspirations, but with all of the genealogical conferences and the traveling that I do for Ancestry I’ve never been home until this last summer. And so last summer, I tried it. And I failed miserably. I grew one tomato, and a little bit of basil. That was what I did, but I made it again. Yes. This year, I’ve got some zucchini going and some little herb garden and we’re trying tomatoes again. We’ll see how that goes.

Lisa: Good job. Are you planting in the ground? Or are you doing containers?

Crista: Both. So I have a little garden patch in my backyard. But then I also built some standing like garden racks for my herbs and stuff.

Lisa: Very cool. I’ve been in the same boat as you. It’s like after 14 years of constant traveling – which has been great, I’ve missed it – I started all this container gardening. I’m doing the self-wicking tubs. I saw a guy on YouTube doing it, and it looked awesome. We’ll see how it pans out here in the heat of Texas. But anyway, there’s never enough time to do all the wonderful things that we would enjoy doing and certainly genealogy is that way! 

Thank you so much Crista Cowan! If somebody wanted to get in touch with you, where should they go check you out?

Crista: The best place is on Instagram and it’s just my Instagram handle which is just my name Crista Cowan.

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