“I Lost My Photos on My Phone!!” Here’s What You Need to Do

Using your mobile device for genealogy is a great idea, but with that convenience takes some additional know-how. Back-up your mobile device images in a few simple steps and you’ll never say, “I lost my photos on my phone!”

Back-up Your Mobile Device Easily

“I lost my photos on my phone!!”

This is NOT what you want to hear from a dear friend who is also a genealogist. So my heart sank when Genealogy Gems Contributor Amie Tennant’s email dropped into my inbox.

Amie wrote:

“I spent 6 hours researching at a cemetery and archives in a far away location. You won’t believe this, but when I got home I realized my smartphone wasn’t working. I had taken all the tombstone images with it, all the document copies were made with it, all my notes were on it. And I hadn’t even had time to back it up.”

That’s the problem, unless you back up as you go, you can’t be sure that just an hour later it won’t all be gone. These days you’re more likely to snap photos of records with your phone than a camera. But with that convenience comes the need for a new game plan to keep those precious images safe.

Back-up Your Mobile Device Images: The Plan

I put together an immediate email to Amie with a restoration and preservation game plan. If, like Amie, you are using your smartphone and mobile devices more and more, you’ll want to put this plan into place too.

First, I advised Amie to visit her phone store (for example, The Apple Store if you have an iPhone) and see if they could retrieve the lost photos and data. You never know unless you ask!

Back-up Your Mobile Device Photos

Image of Amie’s 4th great-grandfather she was able to retrieve.

Next, it’s important to consider automatic back-up options. Automatic back-ups are great, which is why I love BackBlaze. But BackBlaze is back up for your computer. The BackBlaze app on your phone only gives you access to those computer files, and doesn’t back up your phone.

One option is to back-up manually as you go. In other words, as soon as you snap that image of a record, save it to a Cloud storage service such as Google Drive or Dropbox. You could even activate Cloud back-up so that it happens automatically, though with the size of image files, you would likely need a paid subscription service to allow for adequate storage space. However, if you are going to continue to use your phone as a genealogy tool, it may be well worth the investment. Let’s look more closely at these two options:

Free Manual Option: If cost is an issue, you can save your photos to a free Dropbox account at the time you take the photo, and then move to more permanent storage on your computer at a later time.

1. Take the photograph

2. Tap the photo in my iPhone’s Photos app

3. Tap Edit and do a quick edit to clean it up (improve contrast, rotate so that it is right side up, crop to get as close-up as possible)

4. Tap Done to close the editor

5. Tap the Share icon and tap Save to Dropbox

6. Select the folder in Dropbox where I want to save the image and tap Save

However, it would definitely be faster and simpler to have your phone automatically backing up to the Cloud.

Low Cost Automatic Option: If your phone is going to be one of your genealogy tools, then automatic cloud back-up may be worth the low cost of around a dollar a month.

Personally, I am not a fan of iCloud even though I have an iPhone. I just don’t find it very user friendly to work with. Setting up your photos and videos to automatically back up to your Google Photos library via Google Drive is another option. Again, since photos and videos do take up a lot of space you’ll likely need to invest in a low cost monthly storage plan.  Click here to learn more, or Google search Google Drive Plan Cost (or substitue the name of the service you are considering) for current plans.

Bottom line: There are several Cloud services available for our smartphones and mobile devices, so there’s sure to be one that’s right for you. Where ever your images find their final resting place, make sure it has Cloud back-up.

Amie’s Response to the Plan

I quickly sent the plan to Amie. She responded by saying:

“Thank you, Lisa! It was devastating. You were right, a nice man at the phone store was able to restore them! But, I don’t ever want to have this happen again. When I set up my new phone, a Samsung Android, I noticed a setting that said something like “automatic save to Google drive” and it would sync your images. So I clicked it “on” but now I can’t find where I did that! Any ideas?”

Troubleshooting Backing-up Your Mobile Device

When people shoot me a question, my usual response is “Just Google it!” I Googled Automatic backup of android phone and got several great hits on the results list.

One article on Android Fact.com was particularly helpful. (Read the full article here.) Remember, it can get pretty expensive to be instantly uploading images with your cell phone carrier. I suggest clicking Wi-Fi Only to ensure that uploading only takes place when you are connected to Wi-Fi.

I regularly emphasize backing up important documents that live on your computer. But let’s face it: If you have a smartphone, it would be oh, so sad to have to say “I lost my photos on my phone!” So don’t wait—back up your smartphone or mobile device today.

Another Tip for Using Smartphones for Genealogy

mobile genealogy bookHere’s a another mobile computing tip my book Mobile Genealogy: How to Use Your Tablet and Smartphone for Family History Research.

Smartphones and other mobile devices offer a plethora of editing tools. It is well worth the investment of a few extra seconds to clean up and maximize images as you go. This is particularly true of records that need to be clear for future reference or printing.

Try applying a filter to your images for maximum readability. I like the Noir filter in my iPhone’s Photos app editor.

More Gems on Using Mobile Devices for Genealogy

How to Use Your Mobile Device for Genealogy: Free Video!

3 Tips for Getting the Most Out of Your Mobile Device

Family History Episode 4 – Genealogy Conferences, the SS-5, Delayed Birth Records and Death Records

Family History: Genealogy Made Easy PodcastPublished October 29, 2013

Download the Show Notes for this Episode

by Lisa Louise Cooke

Welcome to this step-by-step series for beginning genealogists—and more experienced ones who want to brush up or learn something new. I first ran this series in 2008. So many people have asked about it, I’m bringing it back in weekly segments.

Episode 4: Attending Genealogy Conferences and Vital Records Requests

In our first segment, our guest is the longtime online news anchorman of genealogy, Dick Eastman, the author of Eastman’s Online Genealogy Newsletter. He talks about the changing industry and the benefits of attending genealogy conferences.

Next, you’ll learn the ins and outs of using some “vital” sources for U.S. birth and death information: delayed birth records, Social Security applications (SS-5s) and death certificates.

Genealogy Conferences Conversation: A Few Updates

  • Dick and I talk about Footnote.com as a relatively small site. Has that ever changed! Footnote.com is now Fold3.com and it’s a go-to site for millions of online American military records.
  • Family History Expos still offers an exciting conference, especially for first-timers. But there are others as well: In the United States, there’s RootsTech, the National Genealogical Society and many state and regional conferences (like one near my home, the Southern California Genealogical Society’s annual Jamboree). Find a nice directory at Cyndi’s List. Many conferences are starting to offer live streaming sessions for people who can’t attend: check websites for details. In addition, Family Tree University offers regular virtual conferences—where sessions and chat are all online! If you live outside the U.S., look for conferences through your own national or regional genealogical societies. If you can get to London, don’t miss Who Do You Think You Are Live.
  • Dick now writes all of his Plus content himself. If you haven’t already checked out Eastman’s Online Genealogy Newsletter, you should! Both his free and Plus newsletters are great insider sources on what’s new and great (or not-so-great) in the family history world.

The SS-5

You can order a copy of the application that your ancestor filled out when they applied for a Social Security Number: the SS-5. I have done this, and they really are neat, but they aren’t cheap. So let’s talk about the facts you’re going to find on them so you can determine if it is worth the expense.

The SS-5 has changed slightly over time, but may include the applicant’s name, full address, birth date and place and BOTH parents’ names (the mother’s maiden name is requested). If your ancestor applied prior to 1947 then you will also very likely find the name and address of the company they worked for listed, and possibly even their position title.

Here’s an example of a Social Security application form:

Osby Johnson SS5

In the 1970s, the Social Security Administration microfilmed all SS-5 application forms, created a computer database of selected information from the forms, and destroyed the originals. So it’s important to order a copy of the microfilmed original, rather than a printout or abstract from the Administration’s database. And luckily now you can request a Social Security Application SS5 Form online under the Freedom of Information Act.

It will help to have your relative’s Social Security Number (SSN) when you apply for a copy of their SS-5. First, it gives you greater confidence that their SS-5 exists. Second, it’s cheaper to order the SS-5 when you have their SSN. Third, the Social Security Death Index, in which you’ll find their SSN, usually has death data that makes your application for their SS-5 stronger. Privacy concerns have caused some genealogy websites to pull the SSDI, but you can still search it (in many instances for free) at the links provided in Episode 3.

Finally, here’s a little background on the Social Security Number itself. The nine-digit SSN is made up of three parts:

The first set of three digits is called the Area Number. This number was assigned geographically. Generally, numbers were assigned beginning in the Northeast and moving westward. So people whose cards were issued in the East Coast states have the lowest numbers and those on the West Coast have the highest numbers.

Prior to 1972, cards were issued in local Social Security offices around the country and the Area Number represented the state in which the card was issued. This wasn’t necessarily the state where the applicant lived, since you could apply for a card at any Social Security office.

Since 1972, when the SSA began assigning social security numbers and issuing cards centrally from Baltimore, Maryland, the area number assigned has been based on the ZIP code of the mailing address provided on the application for the card. And of course, the applicant’s mailing address doesn’t have to be the same as their place of residence. But in general the area number does give you a good lead as where to look for an ancestor.

The next two digits in the number are called the Group Number, and were used to track fraudulent numbers.

The last set of four digits is the Serial Number, and these were randomly assigned.

UPDATE: The website for ordering Social Security applications (SS-5s) has changed since the podcast first aired. For current ordering instructions, including online ordering, click here. The cost is still $27 to order a deceased relative’s SS-5 if you know the Social Security number and $29 if you don’t know it.

Delayed Birth Certificates

After 1937 folks who qualified to apply for social security had to have proof of their age. If they were born prior to official birth certificates being kept in their state, they applied for a delayed birth certificate.

Anytime someone needs a birth certificate for any reason, they have to contact the state—and often the county—in which the birth occurred. If a birth certificate exists, they can simply purchase a certified copy. But if there were no birth certificates issued at the time of the person’s birth, they could have a “delayed birth certificate” issued by that state or county.

In order to obtain a delayed certificate, they had to provide several pieces of evidence of their age. If these are considered satisfactory, the government would issue the certificate and it would be accepted as legal proof of birth by all U.S. government agencies.

Originally people turned to the census for proof of age. But eventually the Social Security Administration began to ask for birth certificates. For folks like my great grandmother who was born at a time and place where birth certificates were not issued, that meant they had to locate documents that could prove their age and allow them to obtain a delayed birth certificate. Delayed just meaning it was issued after the time of the birth.

Delayed birth certificates are not primary sources. (Remember we talked about Primary Sources in Episode 2. Since the delayed certificate was based on other documents, and not issued at the time of the event by an authority, such as the attending physician, then it is not a primary source. This means that while it’s great background information, it is more prone to error. In order to do the most accurate genealogical research you would want to try to find a primary source if possible. Chances are your ancestor used another primary source, such as an entry in the family bible, to obtain the delayed birth certificate.

The process for ordering a delayed birth certificate is likely going to be the same as ordering a regular birth certificate. You would start with the checking with the county courthouse, and then the Department of health for the state you’re looking in. Let them know that the birth record is a delayed birth certificate. Also the Family History Library card catalogue would be a place to look as many were microfilmed. Go to www.familysearch.org and search for delayed birth records by clicking on Search from the home page. Then click Catalog and do the keyword search just as the episode instructs, using “delayed birth” as your keyword. (Within that search, you can also add parameters for the place name.)

So the lesson here is that even though your ancestor may have been born at a time or in a location where births were not officially recorded by the state, they may very well have a delayed birth certificate on file.

Ordering Death Certificates

The Social Security Death Index is just one resource for getting death information. But in the end you’re going to want the primary source for your ancestor’s death, and that’s the death certificate. While many of your ancestor’s born in the 1800s may not have a birth certificate, there is a much better chance that they have a death certificate since they may have died in the 20th century. Each state in the U.S. began mandating death certificates at a different time, so you have to find out the laws in the state, and probably the county, since death certificates were filed at the county level.

As I said before, the death certificate is going to be able to provide you with a wealth of information. Of course you’ll find the name, date of death and place of death, and possibly their age at death and the cause and exact time of death, place of burial, funeral home, name of physician or medical examiner and any witnesses who were present. The certificate is a primary source for this information.

You may also find information such as their date and place of birth, current residence, occupation, parent’s names and birthplaces, spouse’s name, and marriage status. But because this information is provided by someone other than the ancestor themselves it is really hearsay, and the certificate is considered a secondary source for that information.

And lastly you may find a name in the box that says Informant. This is the person who reported the death to officials. Informants are often spouses, children, and sometimes, depending on the person’s circumstances, just a friend or neighbor. But the informant is almost always someone that you want to investigate further because they obviously were close to your ancestor.

Once you think you know the location where your ancestor died, and the approximate if not exact death date, you’re ready to order a certificate. If the person died in the last 50 years you’ll probably have really good luck at the county courthouse Department of Vital Records. The older the record, the more likely it may have been shipped off by the county records department to the state Department of Health. Look for helpful links to death records at Cyndi’s List Death Records.

Here are some tips that will ensure that you don’t get bogged down in bureaucratic red tape:

  1. Get the appropriate request form – this is usually available online.
  1. Print neatly and clearly – if they can’t read it, they will send it back to be redone.
  1. Provide as much information as you have.
  1. Provide a self addressed stamped envelope.
  1. Make one request per envelope.
  1. Include a photocopy of your driver’s license to prove your identity.
  1. Be sure to include your check for the exact amount required.
  1. Make a copy of the request form for your records and follow up.
  1. Lastly, keep in mind that county offices have limited personnel and are often swamped with paper work. So my best advice is that the more courteous and thorough you are the more success you’ll have.

Online Death Indexes

In the case of very old death certificates, as well as birth certificates, some state agencies have opted to hand them over to state Archives and Historical Societies, or at least make them available for digitizing.

And there you have it, lots of different avenues for tracking down your ancestor’s death records providing you with key information for climbing your family tree.

Family History Episode 35 – Do Your Genealogy at the Public Library, Part 2

Family History: Genealogy Made Easy Podcast
with Lisa Louise Cooke
Republished June 11, 2014

Listen to the Family History: Genealogy Made Easy podcast by Lisa Louise Cooke. It’s a great series for learning the research ropes and well as refreshing your skills.

https://lisalouisecooke.com/familyhistorypodcast/audio/fh35.mp3

Download the Show Notes for this Episode

Welcome to this step-by-step series for beginning genealogists—and more experienced ones who want to brush up or learn something new. I first ran this series in 2008-09. So many people have asked about it, I’m bringing it back in weekly segments.

Episode 35: Do Your Genealogy at the Public Library, Part 2

In Episode 34, Patricia Van Skaik, Manager of the History and Genealogy Department of the Public Library of Cincinnati and Hamilton County, talked with me about the unique genealogical resources in public libraries just waiting to be discovered. She gave us some great ideas on how to prepare for your visit to get the most out of your time at the library.

Today, we go deeper into genealogy research at the public library. Pat is back and she talks to us about:

  • How to search an online library card catalog, including advanced search methods;
  • What kinds of unique collections may be at public libraries, and helps us learn to ask for exactly what we want!
  • The obstacles librarians face when it comes to cataloguing large and unique collections that may interest genealogists.

So dust off your library card and grab your book bag and let’s head back to the public library!

Top Library Tips from Pat and Lisa

  • You don’t have to be advanced on computers to use advanced searches. Use these to home in clearly on what you’re looking for!
  • Don’t think of the public library as just as place to go look at their holdings. Talk to librarians about how to use resources (databases, websites) and how to evaluate what you’ve discovered.
  • Some items are buried at the library. Asking for help may lead to accessing just the records you want. Examples include items in pull-out collections, closed stacks (not in the public areas of the library) and maps, which aren’t always listed in the card catalogue.
  • Tell the staff what materials are important to you. Your interest may lead these items to become more accessible, or be indexed or digitized.

Separate your search terms in advanced searches. Don’t just keyword search “marriages San Francisco.” Enter these terms separately in the advanced search. You may bring up items not found while searching these keywords together.

A lot of local history and genealogy materials do not circulate through interlibrary loan. Some items are totally unique and people travel to that library to see it, so they don’t send it out. One option is to ask the librarian to check the index and table of contents, then scan or photocopy the pages of interest to you and send them. There may be a charge for this but it’s better than not being able to get the book at all!

Finally, don’t make assumptions. Particularly, Pat says, don’t assume that

  • A small library doesn’t have much advanced technology;
  • A library resources only cover its immediate locale; and
  • If you can’t see it is not there! Ask about closed stacks.

Links for Public Libraries and Library Resources

WorldCat.org (to search for materials across multiple libraries)

Library Finder websites:

Australia

Canada

 

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